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Commercial Quality Lead - MENAP

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Job ID:
2607044539W
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Kenvue is currently recruiting for a:

Commercial Quality Lead - MENAP

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

RAMET Küme Ticari Kalite Lideri

Location:

Europe/Middle East/Africa, United Arab Emirates, Dubai, Dubai

Work Location:

Hybrid

What you will do

Provision of a Quality & Compliance service to the MENAP business units and includes relevant links to external licensing authorities, internal quality standards, global quality systems and the internal Quality & Compliance organization. This position also provides oversight and advice to the distributors used in different countries. This person has the responsibility for ensuring that the appropriate Quality & Compliance standards and systems are implemented and maintained within MENAP operations. Also, that all external suppliers and service providers are qualified and relevant agreements are in place with them. Represent MENAP in the internal Quality links to Regional and Corporate QA through the following main groups of tasks:

  • Quality Management: being the main business contact for the reporting, communication, and resolution of quality issues.

  • Procedures: Adhere to/with external licensing authorities, internal quality standards, systems and business processes and procedures.

  • Inspections / Audits: Perform key responsibilities relating to standards, procedures, and training.

  • Quality Activities: Contribute to operational effectiveness for the delivery of corporate quality. Manage responsibilities within RAMET and EMEA CQ as defined.

Essential duties and responsibilities

Quality Management

  • Act as main point of contact for all quality relating communications and queries with suitable back-up in place when needed.

  • Implement, maintain, and contribute to the local Quality system according to Global / Regional / Cluster / Country requirements as documented in the Quality Manual.

  • Collaborate with other business functions to provide QA input and/or review for new projects, concepts, or product launches in MENAP

Procedures

  • Create, implement, and maintain compliant and effective procedures that will meet the local business needs.

  • Effectively manage all local procedures and associated documentation according to standard record retention procedures.

  • Provide QA input to marketing, sales and distribution activities, procedures, and systems.

  • Contribute and assist with the effective implementation and maintenance of regional procedures.

  • When/where requested provide input to draft or revised global and regional procedures.

Inspections / Audits

  • Support and where required conduct local internal and external quality audits and inspection.

  • Provide management and follow-up services for local authority inspections.

Quality Activities

  • Maintain all systems, records, and reports as prescribed by the quality manual.

  • Input into development projects, management of quality issues and complaints, recall, interface with official organizations, internal Quality groups, supplier sites and ensure internal quality standards are adhered to.

  • Ensure products have been developed in full compliance with applicable local requirements.

  • Liaise with local warehousing/distribution management and monitor any exceptional quarantine requirements.

  • Liaise with Responsible Person/s for distribution on all quality related issues

  • Assist with quality management of local third-party contractors in conjunction with Regional CQ

  • Maintain key performance measures:

  • Quality Management and Metrics Review conducted at regular intervals.
  • Quality issues (e.g. escalations, recalls, investigations, CAPA’s, etc.) managed and resolved satisfactorily and timely.
  • Quality system maintained to meet regulatory and corporate requirements.
  • Co-Pack and Rework approvals.
  • Finished Put Up Specification approvals.
  • First Article Inspection approvals.
  • Internal Audit schedule maintained.
  • Supplier and Distributor Audit Schedules.

Specific requirements

  • 3-5 years of Quality experience & knowledge of quality systems, audits, regulatory compliance.

  • Good management and leadership skills, capable to lead direct report/s, and influence people at all levels in the organization.

  • Strong Quality background, with ample knowledge and practice in various manufacturing and quality disciplines

  • Excellent written and verbal communication skills; fluent in speaking, reading, and writing English. Additionally, Arabic language is plus and preferable.

  • Able to give a strong, pragmatic, and consistent Quality perspective, without giving in to external pressure.

  • Good Team-worker, able to collaborate across multi-discipline and functional groups (e.g., Regulatory, Supply Chain, Marketing, regional Commercial Quality, external Service providers).

  • Collaborate and partner with cross-cultural groups & embrace diversity.

  • Maintain a professional and calm demeanor.

  • Sufficient support from business colleagues (and personal household) to accommodate frequent travel, both at local and international level.

 

Essential knowledge and skills:

This role requires a diverse business background, preferably with direct experience in healthcare segment, with specific quality, regulatory and regulatory compliance competencies in the areas of: customer service, distribution and commercial customer interface. Experience in positions of increasing responsibility, with broadly based quality management experience. Experience with the global demands of the role specifically: healthcare regulatory requirements.

 

Core competencies

  • Organized, and able to work effectively with people within a complex social, cultural, and political environment.

  • Must have excellent communication skills, able to inspire trust and quickly build credibility within the Quality & Compliance, Supply Chain, and Commercial organizations.

  • Must have strong collaboration and influence management skills to partner effectively across functions and operating units.

  • “Hands-on” operational orientation.

  • Accountability, with a strong desire to commit, be held accountable and be rewarded for delivering results. Recognizes and builds support for change. Engages in constructive conflict.

  • Ability to fit in well culturally in a complex organization.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.