Complaint Vigilance Analyst I

Complaint Vigilance Analyst I

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Director Global Complaint Vigilance

Location:

Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location:

Fully Onsite

What you will do

The COMPLAINT VIGILANCE ANALYST I is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the EMEA  region and globally (as needed) including but not limited to:

Key Responsibilities

• Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. This may include, but is not limited to, review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
• Review and process Monitored for Trend (MFT), change logs from the call center and medical safety to assess impact on triage and investigation process.
• Evaluate field samples and/or photo attachments and analyze complaint data related to product quality issues to ensure timely processing of complaint investigations.
• Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
• Monitor complaint records in the complaint management system to ensure the process is being followed and complaints are closed as required.
• Prepare reports as requested in support of internal and external audits as needed.
• Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
• As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.
• Assist with global and regional projects within the department, communicate effectively with all levels of management.

Required Qualifications

• Bachelor’s Degree in Science/Engineering or a related discipline
• Minimum 1+ years related experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experience
• Proficiency in the use of computer systems and applications such as Microsoft Office Suite
• Language Requirement:  Local and English (effectively writing & speaking)

Desired Qualifications

• Strong analytical skills with the ability to interpret complex data effectively
• Effective communication and interpersonal skills
• Ability to work independently and prioritize tasks effectively
• Detail-oriented with the ability to document and track corrective actions and complaint investigations
• Demonstrated ability to work as part of a team to achieve organizational goals
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry

What’s In It For You

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company product discounts
• Language course contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Office near metro with nearby restaurants
• Modern workspace with coffee, fruit, and focus rooms

Health and Wellness Benefits:

• On-site gym and massages
• Wellbeing reimbursement, long-term illness support
• Accident, life, and disability insurance
• Multisport card
• Parental leave and early-returning parent program

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.