COMPLAINT VIGILANCE ANALYST

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Director Global Complaint Vigilance

Location:

Latin America, Brazil, Sao Paulo, Sao Jose dos Campos

Work Location:

Hybrid

What you will do

Atualmente estamos com 10 posições abertas para Analista Pleno.

The COMPLAINT VIGILANCE ANALYST is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally (as needed) including but not limited to:

Key Responsibilities

• Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. This may include, but is not limited to, review of complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
• Analyze complaint data for timely processing and investigation of complaints related to product quality issues.
• Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
• Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
• Monitor complaint records in the complaint management system to ensure standard process is being followed and complaints are closed as required.
• Prepare reports as requested in support of internal and external audits as needed.
• Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
• Assist with global and regional projects within the department, communicate effectively with all levels of management.
• Assist with/participate in various projects and activities related to Complaint Vigilance process and system implementations and improvements. Support identification of continuous improvement activities.
• As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.

Required Qualifications

• Bachelor’s Degree in Science/Engineering or a related discipline
• Minimum 3 years of experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experience
• Detail-oriented with the ability to document and track corrective actions and complaint investigations
• Proficiency in the use of computer systems and applications such as Microsoft Office Suite
• Language Requirement:  Local and English (effectively writing & speaking)

Desired Qualifications

• Strong analytical skills with the ability to interpret complex data effectively
• Experience with data analysis and reporting tools, with a focus on identifying trends and insights
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Demonstrated ability to work as part of a team to achieve organizational goals
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.