CS & Operations Supervisor PL

CS & Operations Supervisor PL

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

E2E Senior Supply Chain Manager CEE

Location:

Europe/Middle East/Africa, Poland, Mazowieckie, Warsaw

Work Location:

Hybrid

What you will do

The Customer  Service & Operations Supervisor PL is responsible for overseeing daily warehouse and transport operations by delegating tasks, coordinating maintenance, managing inventory, enforcing safety procedures, and collaborating with other departments to ensure efficient workflow and customer satisfaction. You will also prepare reports, support budgeting, and resolve operational issues.

Key Responsibilities:

• Manage and supervise service providers, ensuring performance against service levels, regulatory and quality standards, safety, trade compliance, EEHS&S, and local legal requirements. Lead relationship management and escalations.

• Ensure full compliance with internal processes and external regulations; participate in internal and external audits as required.

• Maintain adherence to Health Authority requirements and Pharmaceutical Wholesaler legislation, including timely state reporting.

• Act as the primary operational contact for internal stakeholders, ensuring a consistent and professional “one face” of operations.

• Lead budgeting and cost stewardship across distribution, customs, and headcount, ensuring alignment with business targets.

• Partner with internal teams to support commercial discussions and audits with service providers.

• Drive operational excellence and cost improvement initiatives, increasing E2E efficiency and evaluating initiatives for value, impact, and feasibility.

• Represent country operations in internal forums and contribute to/lead projects tied to regional initiatives, regulatory changes, and customer satisfaction improvements.

• Build strong operational relationships with key customers in collaboration with Sales and Customer Facing teams.

• Ensure timely and accurate processing of transactional activities, including order entry, credit notes, and complaints.

• Lead, coach, and develop a team of specialists, ensuring strong performance, daily operational support, and continuous capability building.

• Foster E2E collaboration across Customer Service and Operations, resolving bottlenecks, improving communication flows, reducing waste, and increasing visibility.

Required Qualifications

• 6-8 years of progressive experience in customer service, operations supervision, or warehouse & transportation supervision.

• An Associate’s Degree or equivalent qualification in operations management, logistics, supply chain management, or a related field.

• Proven leadership skills with experience managing diverse teams.

• Strong knowledge of SAP, any WMS would be an additional advantage

• Ability to enforce safety and environmental regulations effectively.

• Strong communication and interpersonal abilities.

• Fluency in English

Desired Qualifications

• Proven ability to leverage analytical tools and performance metrics to inform decision-making and optimize processes.

• Exceptional leadership skills with a flair for motivating teams and fostering a culture of innovation and accountability.

• Adaptability to thrive in a fast-paced environment, embracing change and championing continuous learning.

• Proficiency in utilizing technology platforms relevant to customer service and operations to enhance productivity.

• Excellent problem-solving skills with a focus on operational efficiency and customer satisfaction.

• Competence in data analysis and reporting to support management decision-making and budget adherence.

What we offer

• Interesting job in a prestigious international healthcare company,

• Possibility to work on brands being key market players with strong heritage,

• Friendly and supportive team members and management,

• Opportunities for professional growth and career development,

• Many employee benefits, such as medical care, life insurance etc.

• Full-time regime, labour contract, hybrid working model

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.