Customer Development Group Manager - SM Markets

Customer Development Group Manager - SM Markets

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Head of Supermarket

Location:

Asia Pacific, Philippines, Metro Manila, Taguig

Work Location:

Hybrid

What you will do

The Customer Development Group Manager supervises and manages the Kenvue team covering SM Markets and the over-all account management spanning areas of category development, execution excellence and financial governance, and supply chain management. This individual will meet or exceed revenue, distribution and execution objectives through on-time and 100% implementation of sales plans and strategies and development of strategic partnership with key customers: SM Supermarket, Super SM and Alfamart.

Roles and Responsibilities

 People Management

• Leads and manages the SM Markets x Kenvue team in delivering financial objectives (i.e., sell-in & sell-out GTS, trade investment effectiveness, resources management through DSO & floats settlement) and execution metrics (i.e., NPI, MSL, OSA, merchandising campaigns among others)

• Manages indirectly support teams (i.e., AR resolution, in-store merchandising)

• Develops personal development plans of each team member and determines and executes required trainings to further build team capability and competency

• Conducts periodic coaching and mentoring sessions to re-enforce learning and individual growth of team members

• Establishes succession planning with high potential individuals identified for ready-now and ready-later positions

• Endeavors for a highly engaged team with Engage Scores hitting at least 85%

 

Administrative

• Conducts monthly review of business performance and set out cycle priorities

• Manages sell-in and sell-out targets and ensures achievement of targets

• Prepares and submits needed reports (among others - weekly and cut off reports, etc)

• Liaises between account and head office stakeholders in meeting commitments for brand initiatives (campaigns / NPIs), Pre-QOP/LE and other ad-hoc activities

• Adheres to vital business tasks: account billings processing and payment, returns processing, CRAF endorsement, customer AR collection, etc

• Ensures expenditures (TP, CP and rebates) are within budget across all customers

• Liaises between accounts and internal stakeholders in Finance and Supply Chain in addressing and resolving related matters

 

Strategic Business Building

• Ensures sales activities are in compliance with all national, local and company regulations, policies and procedures

• Responsible in driving MSL distribution through the right assortment mix vis-à-vis retailer clusters and branch sub-segmentation

• Utilizes market trends and local insights in pushing forward MDP objectives and brand action towards competition; alongside coordination with Brand and Shopper Marketing teams

• Conducts pre-business planning session to determine retail environment and customer needs, volume potential, risks and area economic potential

• Prepares business plan for succeeding year

• Conducts internal data analysis on channel and brand trends; drives action planning address trend gaps

• Participates in Pre-QOP activities

• Reviews and recommends improvement in LEPs that will capture maximum potential in terms of NPIs and merchandising campaigns

• Liaises between team and Shopper and Brand Marketing in driving strategic collaboration that will advance both brand objectives and local demand/revenue generation

• Drives collaboration with colleagues/fellow team members and head office stakeholders via special projects

• Meets or exceeds targets (sell-in and sell-out, distribution and execution – NPIs and campaigns) through the implementation of sales and marketing activities within the expense budget

Customer Development

• Establishes and maintains partnership with key customers and ensures appropriate account management, category leadership and execution excellence

• Establishes and maintains contact with senior management level of key accounts

• Prepares business reviews and ensures quarterly implementation

• Responsible in ensuring account business plans through implementation of category day or joint business planning session happen a quarter prior to the start of new calendar year

• Reviews and recommends improvement in trading term agreement – optimizing opportunities in-store (MSL, touchpoints, NPI, OSA, etc.)

• Leverages market leadership, which is aided by adequate category story, in driving key category agenda

• Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates

• Champions 100% compliance in terms of MSL, OSA and execution (NPIs and merchandising campaigns)

• Drive profitable and sustainable growth for the company and the account – with trade investment effectiveness of at least1.0

Required Qualifications

• A bachelor's degree in Industrial and Business Management, Marketing or Engineering or other related course. A plus if with prior 5 years work experience handling SM Markets (with the past 2-3 years in a people leader/manager role)
• Manifesting strong leadership, reasoning ability and agility, and outstanding people management skills
• With key experiences in strategy development, external relationships, negotiations, high visibility assignments and high pressure situations or projects
• With strong problem solving and data analysis skills
• 100% mobility as the role requires periodic travel as part of customer engagement and trade visits

What’s in it for you

• Competitive Compensation and Benefit Package

• Health and Wellness reimbursements, Volunteer Days, and much more!

• Learning & Development Opportunities

• Flexible Work Arrangement,

• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.