Customer Development Manager - Pharmacy

Customer Development Manager - Pharmacy

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Senior Customer Development Manager

Location:

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Work Location:

Hybrid

What you will do

Customer Development Manager Pharmacy Wholesalers (PG25)

This position reports into a Senior Customer Development Manager within our Pharmacy Team and is based in Reading.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

 

What You Will Do 

The Customer Development Manager will be responsible for building relationships with key decision makers for 3 Pharmacy Wholesaler accounts, conducting presentations to key customer executives and decision makers, preparing formal proposals and leading negotiations, and developing accurate sales forecasts and reports. You will also establish sales plans and specific project plans for these accounts as well as driving  customer business opportunities and finding ways to overcome threats.

Key responsibilities include:

• Delivery of specified business targets (sales, spend and profit targets - INS, TCI, NTS, Net GP)

• Full forecasting and spend management, making accurate forecasts to your business team and Commercial Excellence contacts

• Progressing incremental growth opportunities with your customers

• Responsible for building positive and collaborative relationships with your customer contacts, and representing your customers’ requirements to the Kenvue business

• Building and supervising a Joint Business Plan to ensure delivery of key metrics for the Kenvue and business partner

• Develop a solid understanding of the market and keep track of the market activity to share information regarding changes or new activity in the marketplace

• Supports business improvement projects beyond immediate role responsibilities

 

Influence & Impact

• Gains stakeholders’ commitment through consultative, selling and leadership techniques

• Follows the negotiation process to achieve a positive agreement with the customer

• Motivates and encourages peers and others to achieve higher levels of performance

• Influences a diverse group of stakeholders both internally and externally, at multiple levels, to drive initiatives forward and create strategic vision

• Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm

• Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company

Customer Genius

• Understands and leverages Kenvue’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan

• Leverages understanding of the Pharmacy channel and the customers, including key decision makers, and the business to optimize account penetration and account management effectiveness

• Fosters customer partnerships that are relevant, compelling, and differentiated from the competition

• Has built strong, reciprocal, trusted relationships across organizational and functional boundaries

• Identifies areas of misalignment between customer and Kenvue and works to mitigate the potential negative business impact

• Viewed by customer organization and cross-functional partners as a “customer champion” and enabler of productive action

 

Agility

• Challenges status quo and continuously seeks business improvements

• Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution

• Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking

• Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce

 

Insights & Activation

• Translates shopper, customer insights into actionable category strategies and tactics that drive measurable results

• Builds compelling in-store excellence recommendations, gains customer consensus and executes initiatives (i.e. NPI, joint campaigns, etc.,) to drive category and brand growth

• Understands key competitor go-to-market strategies and incorporates this information into business plans to win in the market

• Actively identifies potential execution issues and addresses these with the customers prior to activation

 

Business Effectiveness

• Develops, prioritises and implements business strategies based on existing and emerging market conditions

• Integrates knowledge of the business, market conditions and customer intelligence into business planning process to achieve mutually-profitable growth

• Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly

• Actively incorporates relevant Healthcare Compliance Guidelines into business plans and tactics

Knowledge and skills required:

The successful individual will have excellent business partnering, analytical and communication skills. You will have experience within the FMCG environment and be able to demonstrate the following:

• Experience in customer development, sales or account management

• A proven track record of strong commercial performance from sales, profitability and share points of view

• Can do attitude, proactive and solution orientated, ensuring we capitalize on growth opportunities

• Strong commercial acumen and excellent numeracy and analytical skills, with proficiency in Microsoft Office, particularly Excel, Word and Powerpoint.

• Ability to identify sales-driving opportunities and drive business effectiveness

• Ability to engage your customers and collaborates with Kenvue experts to identify areas of opportunity and alignment to develop strategies that build joint business value

• Adapt to evolving business conditions and see them as an opportunity to take calculated risks that enhance business outcomes

• Ability to build and harvest great relationships both internally and externally to achieve strategic business objectives

• High level of autonomy and enjoy networking to achieve results

• Excellent verbal, written and presentation skills, with the ability to write compelling, articulate business cases

• Ability to shape plans and connect with the wider organisation

• Deliver on key KPI commitments

What’s in it for you

• Competitive Benefit Package

• Paid Company Holidays, Volunteer Time, option to buy and sell holiday

• Learning & Development Opportunities

• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.