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Customer Omnichannel Manager

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Job ID:
2507040747W
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Kenvue is currently recruiting for a:

Customer Omnichannel Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Customer Leader, Walmart & Omni

Location:

North America, Canada, Ontario, Markham

Work Location:

Hybrid

What you will do

The Customer Omnichannel Manager for Walmart will lead transformational customer-specific Omni/eCommerce strategy development and execution, in conjunction with key internal and external partners, locally and globally. This will be achieved through thought leadership in connected commerce, advanced analytics, external landscape audits and robust external joint value partnerships. In addition, the role will be responsible for driving profitable growth through the execution of omnichannel/eCommerce fundamentals and activations, assigned investment management, and omnichannel/eCommerce analytics/insights. 

Key Responsibilities: 

  • Build strategic partnerships with dedicated retailer omnichannel/eCommerce business partners 

  • Own the development of an omnichannel/eCommerce joint business plan that reflects both Kenvue brands and retailer’s strategies and objectives to drive mutual profitable growth 

  • Close partnership with brand managers to ensure retailer activation alignment with brand strategy 

  • Execute and shape omnichannel/eCommerce strategies, fundamentals (e.g. assortment, content, promos) and programs in collaboration with Sales/Marketing/eCommerce partners and retail eCommerce partners 

  • Own, track and optimize assigned omnichannel/eCommerce investment 

  • Utilize analytics and insights to measure and optimize eCommerce strategies, fundamentals and programs, utilizing standardized digital metrics 

  • Conduct regular external omnichannel/eCommerce landscape audit to find opportunities 

  • Work with Global team to devise internal and external strategies on eCommerce and digital strategy 

Qualifications 

Education, Experience and Skills: 

  • A University degree is required, preferably in Business, Marketing, Sales or another related field.

  • Minimum of 4-6 years of dynamic sales experience (customer-facing), or a combination of Marketing and Sales; Consumer Packaged Goods experience preferred. 

  • Proficient in Microsoft Office (Excel, Powerpoint, Word) 

  • Knowledge of Nielsen – market share and/or retailer POS databases (ex: Retail Link) 

  • Proven leadership and delivery of consistently strong results 

  • A grasp of strategic marketing with experience in: digital/ brand planning / new product development/ content and campaign development with digital first approach 

  • A strong understanding of ecommerce and omni channel development in Canada 

  • Strong ability to lead through ambiguity and shape new outcomes. 

  • Strong analytical skills and the ability to pull out relevant data points to recognize trends and craft a business story 

  • Ability to collaborate and lead within a multi-disciplined team structure 

  • Strong communication and cross-functional influencing skills 

 

What’s In It For You 

  • Competitive Benefit Package 

  • Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More! 

  • Learning & Development Opportunities 

  • Employee Resource Groups  

  • Company Fleet Car 

  • Hybrid work environment  

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.