Customer Service Specialist with EN/IT/FR

Customer Service Specialist with EN/IT/FR

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Talent Access Lead

Location:

Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location:

Hybrid

What you will do

This posting is currently created for talent pipeline purposes. We are not hiring for this role immediately, but we welcome applications from professionals interested in future opportunities with us.

About the role

• You will be providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and a high standard of communication to business partners and customers.
• Serve as a key point of contact for internal Kenvue functions (for example Commercial and Plan Supply Chain) and external parties on any order related inquiries/complaints. These will be logged and progressed via CRM.
• Assessing and driving resolution of any order management issues with the relevant business partners (e.g. AR, Commercial, Plan Supply Chain, LSP).
• Building and maintaining good relationship with customers. Adjusting and personalizing approach towards them with a goal of excellent customer experience.

Key Responsibilities

Facilitate order management activities including:

• Validating orders.
• Processing quotes for products and services.
• Processing customer sales orders, free goods, rush orders, and samples.
• Responding to customer inquiries for new and existing orders.
• Assist customers to perform simple self-service tasks.

What We Are Looking For

Required Qualifications

• 1-3 years of relevant experience.
• Excellent language skills in English or Italian or French [written and spoken]

Preferred Qualifications

• Technical skills: MS Office, SAP.
• Office skills: Standard office telephone, Email, Outlook.
• University/Bachelor’s Degree or Equivalent.
• Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications.

By applying for this role, you’ll be considered for future roles and may be contacted by our recruitment team for an exploratory conversation.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.