Customer Service Specialist with Portuguese
- Type:
- Posting Date:
- End Date:
- Job ID:
- 2507034816W
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Kenvue is currently recruiting for a:
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.
Role reports to:
Senior Manager Customer ServiceLocation:
Europe/Middle East/Africa, Czechia, Prague, PragueWork Location:
What you will do
Documents and follows up on customer complaints regarding billing, shipping delays and products. Distributes customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing. Generates routine correspondence to secure additional customer information or resolve customer disputes. Arranges meetings between staff and sales, manufacturing, purchasing, engineering and shipping personnel to handle customer inquiries and complaints. Distributes customer surveys, compiles results and summarizes customer feedback data. Conducts customer surveys. Analyzes and reports on results. Initiates tracers with carriers when necessary to locate missing shipments. Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages as directed. Contacts customers to advise them of shipment delays and/or collect information necessary to process orders.If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
