Customer Service

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Location:

Work Location:

What you will do

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who we are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

Job Title: Customer Service Representative

Report Line: [Customer Service Manager]

Location: [Kudan]

Job Type: [Full-time]

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.  Also, the candidate will be responsible for overseeing the entire order process, from receipt through fulfillment. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with both internal teams and customers. The ideal candidate will ensure timely order processing, maintain accurate records, and work collaboratively to resolve any issues that arise during the order lifecycle. You will serve as the first point of contact for our clients and play a vital role in enhancing their satisfaction and loyalty.

Key Responsibilities:

• Develop and implement innovative customer service strategies to enhance customer satisfaction
• Coordinate and oversee customer service operations to ensure efficiency and effectiveness
• Develop and implement innovative customer service strategies to enhance customer satisfaction. This will include collaboration with customers and Kenvue sales.
• Coordinate and oversee customer service operations including order management to ensure efficiency and effectiveness. This will include outsource management.

• Process customer orders accurately and efficiently by using SAP.

Qualifications:

What we are looking for

Required Qualifications

• 3-5 years of proven working experience in customer service and SCM or related field
• Bachelor’s degree or higher preferred
• Solid understanding of customer service principles and practices including order management
• Excellent communication and problem-solving skills and attention to detail
• Strong focus to customers’ benefit with communication and interpersonal skills
• Excellent verbal and written communication skills in Japanese.  English is preferable.
• A positive attitude and a passion for helping others.

Desired Qualifications

• Ability to think creatively and problem-solve in a fast-paced environment
• Experience with CRM software and customer service tools (e.g. SAP, MS Office, Power BI)
• Ability to work collaboratively with cross-functional teams
• Experience in handling customer inquiries and resolving issues effectively

【職務概要】

私たちは、お客様に情熱と献身を持って対応できるカスタマーサービス担当者を募集しています。理想的な候補者は、お問い合わせ対応や問題解決を通じて、ポジティブで質の高い顧客体験を提供できる方です。

このポジションでは、注文の受領から納品までのプロセス全体を管理する責任を担っていただきます。業務を円滑に進めるためには、優れた組織力、細部への注意力、社内チームやお客様との円滑なコミュニケーション能力が求められます。

また、迅速かつ正確な注文処理や記録管理、注文に関するトラブル対応などにも積極的に取り組んでいただきます。お客様にとっての最初の窓口として、満足度と信頼を高める重要な役割を担っていただきます。

【主な業務内容】

• 顧客満足度向上に向けた革新的なカスタマーサービス戦略の立案と実施（営業チームとの連携を含む）

• カスタマーサービス業務全体（注文管理を含む）の統括と効率化（外部委託業者の管理も含む）

• 注文状況や配送状況、遅延などに関する情報をお客様へ適切に案内

• カスタマーサービスに関するレポートの作成と報告

• SAPを使用した正確かつ効率的な注文処理

【応募資格】

■必須要件

• カスタマーサービスまたはサプライチェーン業務における3〜5年程度の実務経験

• 大卒以上が望ましい

• 顧客対応や注文管理に関する深い知識と実践経験

• 高いコミュニケーション能力、問題解決力、細部への配慮

• 顧客の立場に立った対応ができる対人スキル

• 日本語での優れた口頭・書面コミュニケーション能力（英語力があれば尚可）

• 前向きな姿勢と、周囲を支える熱意

■歓迎要件

• 変化の速い環境下での柔軟かつ創造的な対応力

• CRMソフトウェアやカスタマーサービスツール（SAP、Microsoft Office、Power BIなど）の使用経験

• 部門を超えたチームと協力して業務を進めた経験

• 顧客からの問い合わせ対応や課題解決の経験

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.