Customer Strategy Analyst

Customer Strategy Analyst

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Sr. Director Customer Strategy Skin

Location:

North America, United States, New Jersey, Summit

Work Location:

What you will do

Schedules appointments for a large territory/client base and meets with existing customers, seeking to expand the business' market share. Answers questions of a more complex nature and handles customer complaints. Arranges support from other departments as needed to assist in achieving objectives. Identifies gaps in support and collaborates with department management to resolve. Develops sales of new products and searches for new areas in which to sell existing products. Monitors sales and reports additional opportunities to management. Reviews past trends and sales to customers to gain future sales. Prepares reports detailing sales activities and identifying issues that need to be addressed. Resolves issues not requiring management intervention. Informs company of activities or competitive intelligence in the field to assist in business and product planning. Recommends tactics to enhance sales. Reviews past trends and sales to customers to gain future sales. Analyzes own sales performance against objectives and adjusts focus as indicated to achieve sales goals. Coaches and provides mentoring to less experienced sales staff. Studies and fulfills territory coverage plan which defines the type of support and frequency of customer contact required to meet territory goals. Adjusts plan to meet coverage gaps.

What’s in it for you

$110,500.00 - $156,000.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.