Customer Strategy Manager

Customer Strategy Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Senior Customer Strategy Lead

Location:

North America, Canada, Ontario, Markham

Work Location:

Hybrid

What you will do

The Customer Strategy Manager is responsible for designing and implementing complex sales reports, analyzing customer and sales data to identify growth opportunities, and providing actionable insights and recommendations to support sales objectives and drive business results. You will collaborate with sales teams to generate leads and enhance market strategies:

Key Responsibilities

• Design and implement data-driven customer segmentation models and comprehensive sales strategy reports to uncover growth opportunities and align with organizational objectives.
• Lead cross-functional workshops and collaborate across teams to translate complex customer and sales insights into actionable business strategies that drive measurable impact.
• Develop predictive analytics frameworks and conduct in-depth analysis of sales margin, market share, and trends to anticipate customer needs and provide actionable insights for business growth.
• Collaborate with product, sales, and other teams to craft innovative customer journey maps and integrate customer insights into cohesive sales strategies that enhance satisfaction, loyalty, and execution across the organization.
• Spearhead the integration of emerging technologies and data sources to continuously refine customer and sales strategies, competitive positioning, and market expansion opportunities.
• Generate and qualify leads by leveraging data analytics and direct feedback from field sales teams to optimize sales solutions.
• Summarize and present complex analytical findings to sales teams and senior management, facilitating informed decision-making.
• Proactively recommend strategic initiatives based on detailed data analysis to influence management and stimulate discussions aimed at improving sales outcomes.

What we are looking for
Required Qualifications

• Bachelor’s degree or equivalent qualification in Business, Marketing, Analytics, or a related discipline.
• 6-8 years of relevant experience in customer strategy, sales analytics, or related fields, demonstrating progressive responsibility.
• Strong understanding of consumer sales, channels, and Canadian retailers. 
• Proven ability to influence and align stakeholders at multiple organizational levels, both with and without direct authority, to achieve strategic business goals.
• Strong leadership presence recognized by customers, team members, and internal partners, with a track record of driving collaboration and growth.
• Exceptional communication and negotiation skills, capable of resolving complex issues and securing consensus while focusing on long-term objectives.

Desired Qualifications

• Proven expertise in leveraging advanced analytical tools (e.g., NIQ, Numerator and Tableau) to transform raw data into strategic insights.
• Exceptional ability to synthesize complex datasets into compelling narratives that influence senior leadership decisions.
• Advanced proficiency in data-driven decision making, including the ability to create and deliver compelling, fact-based presentations that translate sales objectives into actionable customer strategies.
• Deep understanding of consumer industry dynamics and cross-category expertise to inform strategic recommendations.
• Experience serving as a liaison between customers, sales teams, and internal support functions to foster a culture of partnership and shared success.
• Demonstrated creativity in problem-solving and a proactive mindset to anticipate market trends and customer behavior shifts.
• Demonstrated urgency and agility in capitalizing on market opportunities, addressing customer needs promptly, and ensuring successful product launches with optimal market penetration.

What’s in it for you

Annual base salary for new hires in this position ranges:$92,600.00 - $142,600.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Kenvue incorporates Artificial Intelligence into our recruitment process to enhance job postings and streamline the sorting and screening of applications, helping attract a qualified candidate pool. Our experienced team will review and select the top applicants, ensuring that human judgment guides our hiring decisions.  For more information, please refer to our Careers Privacy Policy.

Vacancy: This job posting is for an existing, currently vacant position.