Customs & Trade Operations Team Manager

Customs & Trade Operations Team Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Sr Manager NA Trade Compliance

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Customs & Trade Operations Team Manager is responsible for overseeing the day-to-day operations of the North America (NA) Regional Customs and Trade Operations. This role demands comprehensive knowledge of customs regulations, import/export compliance, and the ability to collaborate effectively with various stakeholders, including government agencies. The manager must be capable of working independently, managing multiple priorities, and ensuring timely resolution of issues to support organizational goals.

This role plays a vital role in ensuring compliance with customs regulations and facilitating efficient trade operations. The ideal candidate will possess a blend of technical knowledge, analytical skills, and the ability to foster collaborative relationships across various departments and external partners:

Key Responsibilities

• Monitor and safeguard all NA related customs processes within the organization, ensuring compliance with all legal requirements.
• Establish strong relationships with internal planning teams to understand lead times for inbound orders and serve as the primary contact for product classification inquiries.
• Inform internal departments about new and revised customs documentation requirements to facilitate a smooth clearance process.
• Liaise with customs house brokers to ensure timely customs entry & resolution to exceptions.
• Communicate Effectively to Maintain open lines of communication with internal and external stakeholders, including FDA officers and service providers, as well as the distribution center network.
• Assist with post-entry audits and required actions (i.e., PSC), including responding to FDA Notices of Action.
• Oversee audits and investigations to ensure compliance with standards.
• Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions relevant to customs and trade operations.
• Conduct risk evaluations to support trade compliance initiatives.
• Collaborate with logistics departments and global trade compliance teams to ensure seamless operations.
• Act as a lead in supporting global compliance projects and initiatives.
• Facilitate compliant import transactions for the U.S. and Canada.
• Help establish business plans and processes to address new regulations affecting imports for the U.S. and Canada.
• Manage a comprehensive database of product information to support compliance and operational needs.
• Provide reporting and analysis of import data as required.
• Development of TC Performance Management and KPI’s for internal partners, suppliers (internal & external), brokers, and carriers/forwarders.
• Lead and manage a team, providing guidance and support to ensure effective performance.

What we are looking for

Required Qualifications

• Bachelor's Degree required; MBA and/or Licensed Customs Broker (LCB) certification is a plus.
• Demonstrated experience in international trade, export management, logistics, or transport planning.
• Proven experience interacting with FDA and USDA regulations.
• Strong focus on achieving results, with a high level of personal accountability.
• Skilled in balancing urgent and important tasks efficiently through a strong ability to multitask and prioritize workload.
• Excellent written, verbal, and listening skills are essential for effective stakeholder engagement.
• Ability to thrive in a rapidly changing environment.
• Strong analytical capabilities to interpret, summarize, and present relevant data and findings.
• Meticulous approach to detail with a strong customer focus.
• Capacity to exercise sound judgment and make informed decisions.
• Ability to present in front of large groups and key stakeholders.
• Strong interpersonal and collaborative skills with the ability to work cross functionally and cross culturally between departments, external providers, and remote teams.
• Minimum intermediate-level proficiency in Excel

Desired Qualifications

• Strong proficiency with SAP, Microsoft Office, Data Analytics, and Power BI.

What’s in it for you

$124,100.00 - $175,200.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.