Customer Collaboration Associate Manager

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

The Customer Collaboration Assoc Manager role is a highly visible role within the country Operations team, responsible for driving customer engagement and collaboration initiatives across priority customers. This position focuses on deploying customer collaboration strategies tailored to diverse customer personas, leveraging Voice of Customer insights and industry benchmarks to enhance service reliability and operational alignment.

Acting as a strategic bridge between Supply Chain, Commercial, IT, and other local teams, the role fosters strong customer relationships and leads initiatives that deliver mutual value, improve supply chain efficiency, and elevate customer experience. Key responsibilities include governance of service performance, execution of joint business planning, and implementation of digital and data-driven solutions to enable agility and transparency.
 

Success in this role requires strategic thinking, an outside-in perspective, and the ability to lead and execute through cross-functional teams. The Customer Collaboration Assoc Manager must balance big-picture priorities with operational excellence, ensuring alignment with business objectives while championing continuous improvement and capability building across the organization.

What You Will Do 

• Service Reliability & Governance: Lead end-to-end service performance reviews for key customers (OTIFD, complaints, returns). Drive issue resolution and root-cause actions to maintain above target OTIFD and within SLA issue resolution. Implement standard governance cadence (weekly/monthly reviews) with internal and external stakeholders.

• Customer Collaboration & Engagement: Partner with Commercial and Supply Chain to conduct Joint Business Reviews with top customers. Lead execution of collaboration action plans focusing on service, availability, and operational alignment. Maintain shared customer dashboards and ensure visibility of service KPIs and improvement initiatives.

• Value Creation & Efficiency: Identify and deliver joint value creation initiatives (e.g., logistics optimization, sustainability, On-shelf availability). Quantify impact on cost-to-serve, efficiency, and customer satisfaction. Support data integration and KPI harmonization between customer and internal systems.

• Capability & Maturity Building: Champion deployment of the Regional Customer Collaboration Framework and Playbook locally. Conduct maturity self-assessment and work with the regional team to close capability gaps. Coach cross-functional teams on collaboration ways of working and customer-centric mindset.

• Digital & Data Enablement: Utilize analytics and dashboards for performance tracking and action planning. Partner with the regional analytics team to pilot or scale predictive and automation tools. Drive digital adoption to reduce manual reporting and improve service agility.

What We Are Looking For

Required Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

• A minimum of 5 years of either Supply Chain or Commercial experience.

• Experience working with customers is a must.

• Proficiency in spoken and written English is required.

• Strong interpersonal and communication skills, with the ability to engage effectively with customers and internal stakeholders at all levels.

• Analytical mindset with experience in data analysis and reporting to drive informed decision-making.

• Innovative mindset & ability to shape solutions is key for success.

• Individuals must work well in an agile environment and be able to identify and lead improvements; willing to challenge the status-quo.

• Proven ability to manage multiple projects and priorities in a fast-paced environment.

• Strong problem-solving skills with a proactive approach to identifying and resolving issues.

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