Customer Development Manager - Superdrug - Beauty & Baby

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

What will you do 

Reporting into the Senior Customer Development Manager you will be responsible for Superdrug Beauty & Baby, having direct responsibility for the performance of that business area.

Key responsibilities include:

• Delivery of specified business targets (sales, spend and profit targets - INS, TCi, NTS, Net GP)
• Full forecasting and spend management for your category responsibilities, making accurate forecasts to your business team and Commercial Strategy & Planning contacts
• Responsible for building positive and collaborative relationships with your customers, and representing your customers’ requirements to the Kenvue business
• Building and supervising a Joint Business Plan with key retailers to ensure delivery of key metrics for the Kenvue and business partner
• Develop a solid understanding of the market and keep track of the market activity to share information regarding changes or new activity in the marketplace
• Identifies and progresses incremental growth opportunities within your business which is a fast paced and progressive landscape
• Supports business improvement projects beyond immediate role responsibilitie

Influence & Impact

• Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques
• Follows the negotiation process to achieve a positive agreement with the customer
• Motivates and encourages peers and others to achieve higher levels of performance
• Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision
• Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm
• Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company

Customer Genius

• Understands and leverages Kenvue’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan
• Leverages understanding of customers, including key decision makers, and the business to optimize account penetration and account management effectiveness
• Fosters customer partnerships that are relevant, compelling, and differentiated from the competition
• Has built strong, reciprocal, trusted relationships across organizational and functional boundaries
• Identifies areas of misalignment between customer and Kenvue and works to mitigate the potential negative business impact
• Viewed by customer organization and cross-functional partners as a “customer champion” and enabler of productive action

Agility

• Challenges status quo and continuously seeks business improvements
• Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution
• Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking
• Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce

Insights & Activation

• Translates shopper, customer insights into actionable category strategies and tactics that drive measurable results
• Builds compelling in-store excellence (ISE) recommendations, gains customer consensus and executes initiatives (i.e. NPI, joint campaigns, etc.,) to drive category and brand growth
• Understands key competitor go-to-market strategies and incorporates this information into business plans to win in the market
• Actively identifies potential execution issues and addresses these with the customers prior to activation

Business Effectiveness

• Develops, prioritises and implements business strategies based on existing and emerging market conditions
• Integrates knowledge of the business, market conditions and customer intelligence into business planning process to achieve mutually-profitable growth
• Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly
• Actively incorporates relevant Healthcare Compliance Guidelines into business plans and tactics

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