Customer Experience Specialist - Supply Chain

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

Note: This is a 12-month contract

Responsible for the development of the customer connect function. This includes delivery of customer service, high customer satisfaction and continuous supply chain improvement. This role will help drive the development of operations to deliver key service outcomes for our customers. It is essential that this role develops strong relationships with customers’ supply chain teams through regular meetings, defining a common agenda and collective goal setting. 

Customer service:

• Contribute to the achievement of KPI’s targets including but not limited to: DIFOT, OBSL, SIF, SOT, Advantage surgery, palettization, supply compliance, MLOR compliance.
• Tactical day-to-day management of the customers’ supply chain requirements (facilitation of BIS requests, EDI, customer service support, RDD, end-of month etc.)
• Analyze & report reasons for service failures in AU/NZ.  Identify and coordinate service recovery initiatives in instances where customer expectations would otherwise not be met and drive initiatives to correct & prevent future occurrences. 
• Facilitate the alignment of demand and supply forecasts between Buying Teams, Demand Forecasting and customers; including but not limited to seasonal and major events.
• Maintaining ordering parameters to utilize efficient ordering systems, allowing for accurate planning and stock flow between Kenvue and customers.

Internal and external stakeholder management:

• Preparation of presentation decks for AU/NZ F2F customer supply chain meetings and assist facilitating meetings - primarily NZ.
• Ownership of internal and external ANZ reporting processes.  
• Analyze the metrics of performance. Coordination of meetings, problem solving. Alignment for Customer/Internal presentations, initiatives follow up.
• Assist claims team with claim escalations and required documentation.
• Supply stock status updates to commercial teams and Integrated Supply Planners.

Strategic development:

• Partner with commercial team to deliver account or channel specific supply chain initiatives and data integrity.
• Development of new tools to strengthen processes and automate tasks.
• Detect improvement areas and propose options for cost saving.
• Analyze and report Cost to Deliver metrics.

Integrated business planning:

• Supply risk reporting
• Customer inventory and order plan reporting to commercial and DP monthly actions.

What we are looking for

• Preferred minimum education: Tertiary degree or equivalent work experience considered. A minimum of 5 years’ experience in a FMCG or Consumer Pharma company. Sales operation experience will be a plus to help build strong X-functional collaboration.
• Preferred area of study: Engineering, Math, Physics, Supply Chain, Accounting
• Ability to build and maintain strong commercial relationships
• Confident ability to influence both internal and external stakeholders

What’s in it for you

• Competitive Benefit Package*        
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!        
• Learning & Development Opportunities        
• Kenvuer Impact Networks        
• This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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