Customer Service Officer

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

The Customer Service Officer is responsible for supervising daily customer service operations, coaching and training staff, and ensuring customer satisfaction by resolving complex issues. You will also monitor compliance, prepare reports and budget recommendations, and advise management on process improvements:

Key Responsibilities

• Lead and inspire a dynamic customer service team to exceed performance targets through innovative coaching, motivational strategies, and overseeing daily operations to ensure high-quality service delivery and customer satisfaction.

• Design and implement customer engagement protocols and training programs that enhance satisfaction, loyalty, team skills, and performance.

• Analyze customer feedback, service metrics, and operational data to identify trends, develop proactive solutions, and recommend process improvements.

• Champion the integration of advanced CRM tools and technologies to streamline service delivery and personalize customer interactions.

• Foster a culture of continuous improvement by encouraging creative problem-solving, knowledge sharing, and compliance with company policies, procedures, and regulatory requirements.

• Collaborate cross-functionally and with management to align customer service initiatives and strategies with broader organizational goals, business objectives, and market trends.

• Design and execute customer satisfaction surveys and use insights to drive service enhancements.

• Resolve escalated and complex customer issues promptly and effectively.

• Contribute to the formulation of business objectives, policies, and procedures to improve customer service operations.

• Set clear performance goals for staff, conduct evaluations, and participate in recruitment and hiring decisions.

What we are looking for

Required Qualifications

• At least 3 years and above years of progressive experience in customer service or related supervisory roles.

• Strong negotiation, communication, and interpersonal skills to effectively manage teams and customer interactions.

Desired Qualifications

• Proven ability to leverage technology and data analytics to drive service innovation and operational efficiency.

• Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint.

• Demonstrated ability to analyze data and develop actionable strategies to improve business outcomes.

• Exceptional interpersonal and communication skills, with a flair for inspiring and managing diverse teams.

• Strong strategic thinking and decision-making aptitude, capable of navigating complex customer scenarios with creativity.

• Proactive and results-driven mindset with the ability to work independently and lead teams without direct authority.

• Entrepreneurial approach with a focus on achieving both short-term targets and long-term organizational goals.

• Excellent presentation skills to communicate ideas and performance metrics clearly to stakeholders.

• Strong organizational, planning, and technical skills to manage multiple priorities efficiently.

• Exceptional written and verbal communication skills to facilitate clear and effective information exchange.

• A passion for cultivating a customer-centric environment that embraces change and champions excellence.

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