Invoice to Cash Senior Team Lead (Thai Bilingual)

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

The Invoice to Cash (ITC) Senior Team Lead will oversee its Invoice to Cash teams in Thailand and other Metro Asia markets, encompassing Collections, Disputes/Deductions Management, AR Reporting and support Credit Management. As a market leader, you will lead daily operations, drive process improvement initiatives, and execute against strategic objectives set by senior leadership while adhering to compliance and performance standards.

This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue.

Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

Key Responsibilities

Collections Management Oversight

• Drive the execution of the Collections Management process to ensure timely account updates, efficient payment follow-ups, and Seek credit term optimize opportunity

• Drive predictable cash flow through insights, planning& business partnership
• Regular AR review with stakeholders
• Execution oversight inclusive of but not limited to:
  • Generate and review collections worklists for timely follow-ups.
  • Send correspondence and past due notices to maintain payment schedules.
  • Assess high-risk accounts, initiate final demand notices, and assign to collection agencies as needed.
  • Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly.

Deductions/Dispute Management Oversight

• Drive the execution of the Deductions/Dispute Management process and drive continuous improvement efforts
•  Execution oversight inclusive of but not limited to:
  •  Identification of customer deductions
  • Collection of support documentation
  • Root cause analysis and deduction resolution
  • Process deduction adjustments and write-off balances
  •  Reporting & Analytics

Leadership and People Management:

• Provide direction, guidance, and support to the team serving as a key point of escalation for all team members
• Collaborate with teams across finance, sales, customer service, Supply Chain and IT to facilitate smooth processes and resolve operational issues promptly.
• Maintain effective working relationships with internal and external stakeholders, aiming to meet and exceed established service levels.
• Foster a culture of compliance, continuous improvement, and proactive problem-solving within the team

Credit Management Support

• Support execution of the Credit Management process to ensure accurate customer assessments, credit limit approvals, and risk monitoring.
• Execution oversight of members for Sales order release - Consistently track customer payment behavior and collaborate with credit management team to perform prompt credit assessment, raise out alert if high risk on customers

Reporting

• Compliance report support

• Leading and drive automation and standardization of reports
• Deal with the external and internal audit request
• Monthly AR report review and SOX requirement sign-off
• Other Ad Hoc tasks required by the business that may not be listed above.

What we are looking for

Required Qualifications

• Bachelor’s degree in finance, accounting, business management or a related field
• Minimum 7 years of relevant Finance experience, with expertise across Credit Management, Collections, Disputes/Deductions Management, Cash Applications, AR Reporting, and Financial Planning & Analysis
• At least 2 years of previous Finance management experience
• Strong knowledge of Credit Management, Collections, Dispute/Deductions Management, Cash Applications, and AR Reporting, with a track record of achieving measurable outcomes.
• Extensive experience within shared services or global business services environments, with a strong grasp of best practices in large-scale financial operations.
• Proficiency in ERP systems (e.g., SAP) , with the ability to drive system optimizations.
• Proficiency in English and Thai communication skills
• Adept at managing and influencing senior stakeholders and fostering cross-functional partnerships.
• Proven capability to work independently and collaboratively, with a proactive approach to managing multiple priorities effectively.
• Strong problem-solving skills, with resilience under pressure and a commitment to delivering solutions.

Desired Qualifications

• Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required
• Prior experience in consumer health related industry would be an advantage
• Demonstrable experience of servicing and delivering results while servicing global customers and stakeholders
• Experience in business planning, building people capabilities, and shaping the strategy regional strategy
• ERP and other system knowledge (PowerBI, Tableau, One S4, SAP, Concur, Workday and Blackline…etc.) and experience for reporting, AR and Credit Management operation in ERP system
• Automation tool experience

What’s in it for you

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More
• Learning & Development Opportunities
• Employee Resource Groups 
• Flexible Work Arrangement

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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