Manager, Complaint Vigilance

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

Kenvue is currently recruiting for:

Manager, Complaint Vigilance

This position reports to Director Global Complaint Vigilance GLOBAL HEALTH Q&C ST and is based at Prague, CZ.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

What you will do 

The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities

• Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements
• Lead a team to investigate and resolve product quality complaints effectively and efficiently
• Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction
• Develop and implement strategies to improve complaint handling processes
• Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints
• Provide guidance and training to staff on complaint handling procedures and best practices
• Lead and oversee the development of innovative strategies to enhance the existing complaint processing system
• Implement advanced systems for analyzing and predicting trends in product quality complaints
• Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices
• Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards

Required Qualifications

• Minimum 8 years of experience in complaint management or related field
• Bachelor’s Degree in Science/Engineering or a related discipline
• Strong knowledge of regulatory requirements related to complaint handling and vigilance
• Excellent communication and interpersonal skills to effectively interact with stakeholders
• Proven leadership abilities to manage a team and drive results in a fast-paced environment
• Expertise in product quality complaint management systems is a must
• Proven track record of leading cross-functional teams and driving business growth
• Strong analytical skills to interpret complex business data and make informed decisions
• Ability to influence decision-making at executive levels both internally and externally
• Demonstrated leadership in navigating through ambiguity, conflict, and complexity
• Language Requirement: Local and English (effectively writing & speaking)

Desired Qualifications

• Preferably with experience in the beauty product industry
• Ability to influence decision-making at executive levels both internally and externally
• Demonstrated leadership in navigating through ambiguity, conflict, and complexity
• Excellent communication skills, both verbal and written

What’s in it for you

Employee Benefits:

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Home Office possibilities and working from anywhere (up to 30 days/year)  
• Pension Insurance
• Learning & Development Opportunities
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Public transportation allowance
• Employee Resource Groups 

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, Long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.

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