Order Management & Compliance Analyst

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

As a Order Management & Compliance Analyst, you will be an integral part of the Deliver team, responsible for leveraging analytics and strategic insights to enhance end-to-end operational support. Your primary focus will be on driving data-driven decision-making and optimising customer service delivery processes. This role involves managing and analysing customer orders, claims, and support processes on a day-to-day basis, ensuring timely and effective resolution of issues. By collaborating with cross-functional teams, you will play a crucial role in identifying opportunities for process improvement and driving the strategic development and streamlining of our support operations. Your analytical capabilities will be essential in transforming data into actionable strategies to elevate the customer experience and contribute to the overall success of the organisation.
 

Realize the Extraordinary Power of Everyday Care
1. Data-Driven Decision Making: By leveraging advanced analytics, the Order Management & Compliance Analyst can identify trends, pain points, and opportunities for improvement, ensuring that everyday interactions with customers are optimised for care and efficiency. This data-driven approach ensures that every customer touchpoint is thoughtfully considered and tailored to meet their needs.
2. Enhanced Customer Service Delivery: The role's focus on optimising customer service processes ensures that customers receive timely and effective resolutions to their issues, reinforcing the company's commitment to exceptional care in every interaction.
3. Proactive Issue Resolution: By managing and analysing customer orders, claims, and support processes, the analyst ensures that potential issues are identified and addressed proactively, minimising disruptions and enhancing the overall customer experience.
4. Collaborative Improvement: Through collaboration with cross-functional teams, the Customer Experience Analyst helps create a unified approach to customer care, ensuring that every department works together to deliver seamless and extraordinary service.
5. Strategic Development: The role's emphasis on driving the strategic development and streamlining of support operations means that the company continuously evolves and improves its processes, ensuring that the care provided is not only consistent but also innovative and forward-thinking.

What we are looking for

Required Qualifications

• Associate degree or equivalent education in a related field.
• 2-4 years of relevant experience in order management, customer service, or compliance roles.
• Excellent communication skills to interface with all levels of management and cross-functional teams.
• Strong analytical and problem-solving skills with the ability to work independently.
• Demonstrated ability to manage complex administrative tasks and coordinate multiple priorities efficiently.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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