People Support Specialist with French

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

The People Support Specialist is responsible for delivering outstanding customer service and resolving inquiries across various communication channels, such as phone calls, emails, and chat. Additionally, this position will also contribute to complex tasks, projects, process alignments, and act as a point of contact for various functions within the organization. A significant portion of its time will also be dedicated to training, ensuring quality deliverables and fostering continuous improvement.

This position is a fixed-term 12-months contract position with possibility for further extension.

Key Responsibilities                                        

• Deliver exceptional employee support via phone, email, and chat, ensuring timely and accurate resolution of inquiries.
• Troubleshoot issues, identify root causes, and escalate complex cases when needed.
• Promote and support the use of self-service tools and available employee services.
• Utilize case management systems, telephony tools, and digital platforms to manage and resolve requests efficiently.
• Communicate clearly, professionally, and empathetically with employees.
• Collaborate with HR, Payroll, and other cross-functional teams to resolve complex inquiries.
• Drive process improvements and contribute to enhancing the overall employee experience.
• Maintain high-quality service standards and participate in quality monitoring activities.
• Train, coach, and support new team members while maintaining training materials and documentation.
• Create and maintain knowledge base articles, process documentation, and standard operating procedures.
• Monitor contact center performance, including service levels, queue management, and workforce availability.
• Generate and analyze workforce management reports, forecast staffing needs, and optimize scheduling.
• Perform administrative and reporting activities to support day-to-day contact center operations.

What we are looking for

• Bachelor degree or higher.
• 2+ years of experience in Shared Services or Customer Service role or equivalent experience
• Fluent knowledge of English and French (written and spoken) is a must.
• Experience with Microsoft tools.
• Strong interpersonal, consultative and facilitation skills.
• Excellent prioritization skills, ensuring timely follow-up and resolution of customer inquiries.  
• Ability to empathize with customers, actively listen to their concerns, and maintain patience and composure during challenging interactions. 

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms 

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

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Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Wenn Sie eine Person mit einer Behinderung sind, besuchen Sie bitte unsere Behindertenhilfe für Informationen darüber, wie Sie eine Unterkunft anfordern können.