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Requisition-to-Pay Associate

Jobfunktion:
Veröffentlichungsdatum:
Enddatum:
ID:
2507039599W

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Kenvue rekrutiert derzeit für a:

Requisition-to-Pay Associate

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

Rollenberichte an:

Requisition to Pay End to End Support Lead

Standort:

Europe/Middle East/Africa, Czechia, Prague, Prague

Arbeitsort:

Hybrid

Was Sie tun werden

We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.

Key Responsibilities:

Procure-to- Pay & Accounts Payable Duties:

  • Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
  • Review and understand purchase orders contents and its connection to invoices.
  • Analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs
  • Reconcile accounts payable transactions and resolve discrepancies.
  • Assist in the maintenance of supplier records.
  • Support internal teams with financial documentation requests.

Contact Center Support Duties:

  • Responding to employee through phone calls, emails, and chat.
  • Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
  • Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
  • Utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries.

What We Are Looking For

Required Qualifications:

  • 2+ years of experience in Finance, Procurement or equivalent function
  • A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
  • Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
  • Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications
  • Multi-tasking, flexibility and adaptability
  • Proficiency in English and French (spoken and written)

Preferred Qualifications:

  • Experience in a shared services organization (e.g.  Finance, Procurement, or Accounts Payable resolutions)
  • Solid understanding of requisition-to-pay processes and contact center operations
  • Familiarity with service center technologies such as ticketing systems, workflow automation tools, and ERP platforms (e.g., SAP, ServiceNow)
  • Strong analytical skills with a focus on identifying root causes and driving process improvements
  • Knowledge of performance metrics and service level agreements (SLAs)
  • Ability to work collaboratively across cross-functional teams and communicate effectively with diverse stakeholders

What’s In It For You:

Employee Benefits:

  • 5 weeks of vacation and 3 sick days
  • Hybrid model of working / home office
  • Pension Insurance
  • Meal vouchers, Pluxee benefit cafeteria, Company products with discount
  • Language courses contribution
  • Referral award
  • Public transportation allowance
  • Bonus based on company policy

Office Facilities:

  • Nice area with restaurants with metro station 300 m from office
  • Modern office with coffee and fruits, focus rooms 

Health and Wellness Benefits:

  • On-site gym and massages
  • Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
  • Multisport card
  • Parental leave and early returning parents program

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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