Requisition-to-Pay End-to-End Support Associate

Was wir tun

Bei Kenvue erkennen wir die außergewöhnliche Kraft der täglichen Pflege. Aufbauend auf über einem Jahrhundert Tradition und verwurzelt in der Wissenschaft, sind wir das Haus der ikonischen Marken - darunter NEUTROGENA®, AVEENO®, TYLENOL,® LISTERINE®, JOHNSON'S® und BAND-AID®, die Sie bereits kennen und lieben. Wissenschaft ist unsere Leidenschaft; Fürsorge ist unser Talent.

Wer wir sind

Unser globales Team besteht aus ~ 22.000 brillanten Mitarbeitern mit einer Arbeitsplatzkultur, in der jede Stimme zählt und jeder Beitrag geschätzt wird. Wir sind leidenschaftlich an Erkenntnissen interessiert, Innovation und dem Engagement, unseren Kunden die besten Produkte zu liefern. Mit Fachwissen und Einfühlungsvermögen bedeutet ein Kenvuer zu sein, die Macht zu haben, jeden Tag Millionen von Menschen zu beeinflussen. Wir stellen den Menschen an die erste Stelle, kümmern uns leidenschaftlich, gewinnen Vertrauen in der Wissenschaft und lösen Lösungen mit Mut – und haben brillante Möglichkeiten, die auf Sie warten! Gestalten Sie mit uns unsere Zukunft – und Ihre. Für weitere Informationen, klicken Sie auf hier.

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Was Sie tun werden

What you will do

We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.

Key Responsibilities:

Procure-to- Pay & Accounts Payable Duties:

Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.

Check and understand the status of purchase requisitions and be able to communicate to owners where it is in the PR/PO creation process. Review and understand purchase orders contents and its connection to invoices.

Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures. Review and verify invoices, ensuring they were accurately processed and paid.

Reconcile accounts payable transactions and resolve discrepancies.

Assist in the maintenance of supplier records.

Support internal teams with financial documentation requests.

Contact Center Support Duties:

Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, and chat.

Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.

Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.

Demonstrate proficiency in utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries. Handle inbound customer calls, emails, and chats professionally. Reach out to customers via and outbound.

What We Are Looking For

Required Qualifications:

2+ years of experience in Procurement, Finance and Shared Services or equivalent experience

A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.

Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.

Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications. Possesses an excellent telephone manner and effectively communicates with clarity, conciseness, and professionalism.

Demonstrated ability to multitask, efficiently handle multiple tasks simultaneously, and manage time effectively in a fast-paced environment.

Flexibility to adapt to changing support requirements and willingness to acquire new skills and knowledge.

Thrives in a fast-paced, self-directed team-based environment, delivering results with efficiency and accuracy.

Willingness to work in a shift-based schedule, including holidays, to ensure comprehensive coverage in a 24/5 contact center environment.

Preferred Qualifications:

Experience in a shared services organization (e.g.  Finance, Procurement, or Accounts Payable resolutions)

Prior experience in a shared services environment, particularly within Finance, Procurement, or Accounts Payable for EMEA region

Solid understanding of requisition-to-pay processes and contact center operations

Familiarity with service center technologies such as ticketing systems, workflow automation tools, and ERP platforms (e.g., SAP, ServiceNow)

Demonstrated ability to manage and resolve high-volume transactional cases with precision and timeliness

Strong analytical skills with a focus on identifying root causes and driving process improvements

Experience supporting internal business requesters and external suppliers in a service-oriented capacity

Knowledge of performance metrics and service level agreements (SLAs) in a support environment

Ability to work collaboratively across cross-functional teams and communicate effectively with diverse stakeholders

High attention to detail and commitment to maintaining data integrity

Proficiency in Microsoft Office, especially Excel and Outlook

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