Digital Experience Lead

Digital Experience Lead

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Digital Experience Owner

Location:

Asia Pacific, Philippines, National Capital, Paranaque

Work Location:

Hybrid

What you will do

The Digital Experience Product Lead is responsible for the digital product business design enhancements and defect management primarily for Workday Recruit and other People Function applications aligned in collaboration with internal business partners, IT, operations and key cross functional partners.  

Key Responsibilities

• Develop and execute innovative digital experience strategies and design in alignment with the company's overall goals and objectives.
• Drive business requirements for innovative People Function enabling technology solutions that will continuously improve the employee experience, reduce the cost to serve, and increase efficiency and effectiveness of service delivery 
• Drive continuous improvement solutions supported by employee insights; Conduct thorough research and analysis of customer behavior and experiences to inform digital experience design decisions.
• Collaborate with cross-functional teams to ensure seamless integration of digital experience initiatives across all channels.
• Continuously monitor and optimize digital experience performance using data-driven insights.
• Stay up-to-date with industry trends and best practices to ensure the company remains at the forefront of digital experience innovation.
• Lead the development and implementation of digital experience strategies and solutions for People Function systems and processes
• Collaborate with stakeholders to identify business needs and translate them into system and reporting requirements
• Recommend system features and solutions considering priorities and tradeoffs, and help drive alignment among stakeholders
• Drive employee-centric focus to provide the best experience, partner with technology, service delivery teams, global experience owners and corporate stakeholders to ensure ease of understanding
• Develop and deliver comprehensive communication plans to promote awareness of change and feature releases
• Ensure all functional and technical specifications are in sync and troubleshoot system issues and change requests
• Serve as a subject matter expert on digital products’ processes and functionality globally
• Support partnerships with Global and Regional IT and Product Change Management on resolution of system issues and change requests
• Align functional and technical People Function systems application strategies and visions into actionable and measurable operational plans
• Lead business process continuous improvement efforts across core People systems and partnering with business leaders to ensure compliance global corporate standards

What we are looking for

Required Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 4-6 years of experience in digital experience analysis or a related field.
• 4-6 years of experience in HR systems and processes, with a focus on Workday Recruit
• Bachelor's degree or equivalent in a related field
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.
• In-depth knowledge of digital experience design principles and best practices.
• Strong project management and analytical skills
• Attention to detail & accuracy is a must
• Proficiency in Excel is required
• Ability to work under pressure, multi-task, and meet deadlines
• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters
• Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach
• Knowledge of standard business practices and professionalism in a customer service environment are essential

What’s in it for you

• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.