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Director, Customer Strategy

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2607044971W
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Kenvue is currently recruiting for a:

Director, Customer Strategy

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Head of Customer Strategy Self Care

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Director, Customer Strategy is responsible for defining and directing the sales strategy of the organization, creating opportunities, evaluating investment decisions, and building strong relationships with key leaders and partners:  

Key Responsibilities 

Customer Strategy & Commercial Leadership 

  • Develop and execute innovative customer strategies that drive channel activation, engagement, and longterm growth. 

  • Lead the development of customercentric strategic plans that align with enterprise priorities and accelerate commercial performance. 

  • Identify highvalue market opportunities and build differentiated strategies that enhance sales efficiency and competitive advantage. 

 Cross Functional Influence  

  • Lead and inspire crossfunctional teams to deliver integrated, seamless, and impactful customer experiences across channels. 

  • Collaborate closely with Sales, Marketing, Category, and Finance to ensure customer strategies are fully aligned with business objectives. 

  • Serve as the strategic thought partner to senior leadership, shaping enterprise decisions with customerbacked insights. 

Data Driven Insights & Optimization

  • Utilize advanced analytics and datadriven insights to optimize channel performance, improve customer interactions, and unlock incremental growth. 

  • Analyze, prioritize, and optimize commercial investments to maximize strategic return and influence P&L outcomes. 

  • Establish measurement frameworks and KPIs to track customer strategy execution, business impact, and continuous improvement. 

Retailer & Partner Engagement 

  • Build and sustain highimpact relationships with key retail partners to drive mutual growth and unlock joint business planning opportunities. 

  • Lead development of valuedriven selling stories that position the company as a strategic partner and category growth driver. 

Organizational Leadership 

  • Mentor, coach, and elevate the management team to build strategic capability, commercial excellence, and leadership strength across the organization. 

  • Champion customercentric thinking across the enterprise and scale bestinclass strategic practices that enhance organizational maturity.

 

What we are looking for 

Required Qualifications 

  • A minimum of 8 years of experience in customer strategy and channel activation or related field. 

  • A minimum of a bachelors degree.

  • Proven track record of successfully developing and implementing customer strategies. 

  • Strong analytical skills with the ability to interpret data and drive insights. 

  

Desired Qualifications 

  • Experience in the Consumer-Packaged Goods industry is highly preferred.

  • Demonstrated ability to work in cross-market or international environments. 

  • Strong financial acumen with expertise in business planning, budgeting, and P&L analysis. 

  • Strategic thinker with exceptional attention to detail and communication skills. 

  • Ability to influence and collaborate effectively with internal and external stakeholders. 

  • Proficiency in utilizing technology to drive competitive advantage. 

  • Adaptability and resilience in navigating unstructured and ambiguous business environments. 

  • Excellent communication and leadership abilities to effectively collaborate with cross-functional teams. 

What’s in it for you

Annual base salary for new hires in this position ranges:

$190,825.00 - $269,400.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

  • Competitive Benefit Package*

  • Paid Company Holidays, Paid Vacation, Volunteer Time & More!

  • Learning & Development Opportunities

  • Kenvuer Impact Networks

  • This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.