E-Commerce Intern

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Location:

Work Location:

What you will do

Key Responsibilities

Product Content and Digital Shelf Management

• Support the creation, collection, organization, and maintenance of product content for e-commerce channels.

• Coordinate product images, product descriptions, key product information, and other digital assets required for online listings.

• Review product detail pages across marketplaces and online retailers to identify missing, outdated, or inconsistent information.

• Help ensure that product titles, descriptions, images, attributes, and other listing elements are accurate, complete, and aligned with brand guidelines.

• Support the upload and update of product content on relevant platforms and internal systems.

• Maintain organized product content files, image libraries, and tracking documents.

• Follow up on content-related issues and support their timely resolution.

• Assist in monitoring the overall quality and consistency of the digital shelf.

Marketplace and E-Commerce Operations Support

• Support the daily monitoring of products and brand stores across relevant e-commerce platforms.

• Assist with basic operational tasks related to product listings, availability, pricing, promotions, and campaign readiness.

• Help identify and report issues such as unavailable products, incorrect content, listing errors, or inconsistencies across platforms.

• Support the preparation and execution of marketplace campaigns and promotional activities.

• Assist in collecting information and preparing regular e-commerce performance reports.

• Maintain trackers and operational files to support the visibility and timely completion of ongoing tasks.

• Support the team in monitoring competitor activities, marketplace trends, and digital execution standards.

Distributor and Partner Coordination

• Support day-to-day communication with distributors and external e-commerce partners.

• Follow up on operational topics, product content requirements, listing updates, stock-related questions, and campaign preparations.

• Track open actions and support timely communication between the distributor, marketplace partners, and the internal E-Commerce team.

• Help consolidate operational requests and ensure that relevant stakeholders receive accurate and complete information.

• Attend relevant meetings when required and support the documentation of action items and next steps.

Customer Communication Support

• Support basic customer communication related to e-commerce orders, products, delivery, returns, and other operational topics, in line with approved processes and communication guidelines.

• Help direct customer questions to the appropriate internal or external teams when further support is required.

• Assist in tracking recurring customer questions and operational issues.

• Support the preparation and maintenance of customer communication templates and frequently asked questions.

• Ensure that customer interactions are handled professionally, accurately, and within the agreed timelines.

• Escalate product quality, safety, medical, or other sensitive inquiries immediately through the appropriate company procedures.

Reporting and Administrative Support

• Support the preparation of presentations, reports, trackers, and meeting materials.

• Assist with basic data collection and performance monitoring using Microsoft Excel and other internal tools.

• Maintain accurate documentation of ongoing projects, operational issues, and action items.

• Support ad hoc e-commerce projects and cross-functional initiatives as needed.

• Contribute ideas to improve operational efficiency, product content quality, and the online customer experience.

Required Qualifications

• Currently pursuing a bachelor's or master's degree in Business Administration, Marketing, Economics, Management Engineering, Industrial Engineering, Communications, or a related field

• Available to work 5 days/week, with 2-3 days at office

• Strong attention to detail; ability to work accurately with product information and digital content

• Good organizational and time-management skills; ability to manage multiple tasks and follow up on action items in a structured manner

• Strong written and verbal communication skills; comfortable communicating with internal teams, distributors, external partners, and customers

• Proficiency in MS Office applications, particularly Excel and PowerPoint

• Good command of written and spoken English and Turkish

• Proactive, detail-oriented, responsible, and able to communicate in a clear and professional manner

Preferred Qualifications:

• Interested in e-commerce, digital marketing, online marketplaces, consumer products, and customer experience

• Previous internship experience in e-commerce, digital marketing, sales, customer service, or consumer goods

• Familiarity with online marketplaces such as Trendyol, Hepsiburada, and Amazon

• Analytical thinking and problem-solving

• Comfortable working in a fast-paced environment

• Interest in digital platforms and e-commerce trends

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.