Customer Development Manager (VisMin)

Customer Development Manager (VisMin)

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

Head of Supermarket

Ubicación:

Asia Pacific, Philippines, Central Visayas, Cebu

Lugar de trabajo:

Totalmente remoto

What will you

The Customer Development Manager supervises and manages over-all account management covering areas of category development, execution excellence and financial governance, and supply chain management for our regional regional buyers of SM Markets and Robinsons Supermarkets in Visayas and Mindanao.

He/She will also meet or exceed revenue, distribution and execution objectives through on-time and 100% implementation of sales plans and strategies and development of strategic partnership with key customers. 

Responsibilities:

• Supervises the development and servicing of national/key accounts to achieve business sales objectives.
• Reviews results against forecasts and adjusts business plans to ensure objectives are met.
• Communicates incentive plan parameters and goals. Rolls out ad hoc plans and contests.
• Provides input to department's budget. Manages expenses to stay within budget.
• Assigns quotas and accounts to individual sales staff.
• Monitors progress and implements corrective action when necessary. Prepares periodic sales reports for management.
• Presents changes to customer profiles and alternatives for addressing. Resolves routine problems and customer complaints.

 

People Management

• Manages indirectly support teams (i.e., AR resolution, in-store merchandising)

 

Administrative

• Conducts monthly review of business performance and set out cycle priorities

• Manages sell-in and sell-out targets and ensures achievement of targets

• Prepares and submits needed reports (among others - weekly and cut off reports, etc)

• Liaises between account and head office stakeholders in meeting commitments for brand initiatives (campaigns / NPIs), Pre-QOP/LE and other ad-hoc activities

• Adheres to vital business tasks: account billings processing and payment, returns processing, CRAF endorsement, customer AR collection, etc

• Ensures expenditures (TP, CP and rebates) are within budget across all customers

• Liaises between accounts and internal stakeholders in Finance and Supply Chain in addressing and resolving related matters

 

Strategic Business Building

• Ensures sales activities are in compliance with all national, local and company regulations, policies and procedures

• Responsible in driving MSL distribution through the right assortment mix vis-à-vis retailer clusters and branch sub-segmentation

• Utilizes market trends and local insights in pushing forward MDP objectives and brand action towards competition; alongside coordination with Brand and Shopper Marketing teams

• Conducts pre-business planning session to determine retail environment and customer needs, volume potential, risks and area economic potential

• Prepares business plan for succeeding year

• Conducts internal data analysis on channel and brand trends; drives action planning address trend gaps

• Participates in Pre-QOP activities

• Reviews and recommends improvement in LEPs that will capture maximum potential in terms of NPIs and merchandising campaigns

• Liaises between team and Shopper and Brand Marketing in driving strategic collaboration that will advance both brand objectives and local demand/revenue generation

• Drives collaboration with colleagues/fellow team members and head office stakeholders via special projects

• Meets or exceeds targets (sell-in and sell-out, distribution and execution – NPIs and campaigns) through the implementation of sales and marketing activities within the expense budget

Customer Development

• Establishes and maintains partnership with key customers and ensures appropriate account management, category leadership and execution excellence

• Establishes and maintains contact with senior management level of key accounts

• Prepares business reviews and ensures quarterly implementation

• Responsible in ensuring account business plans through implementation of category day or joint business planning session happen a quarter prior to the start of new calendar year

• Reviews and recommends improvement in trading term agreement – optimizing opportunities in-store (MSL, touchpoints, NPI, OSA, etc)

• Leverages market leadership, which is aided by adequate category story, in driving key category agenda

• Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates

• Champions 100% compliance in terms of MSL, OSA and execution (NPIs and merchandising campaigns)

• Drive profitable and sustainable growth for the company and the account – with trade investment effectiveness at 1.0

Qualifications

• With educational background in Industrial and Business Management, Marketing and Engineering.

• A plus if with prior 5 years work experience handling regional buyers of SM Markets and Robinsons Supermarkets in Visayas and Mindanao

• With key experiences in strategy development, external relationships, negotiations, high visibility assignments and high pressure situations or projects

• Manifesting strong leadership foundation, reasoning ability and agility

• With strong problem solving and data analysis skills

• 100% mobility as the role require periodic travel in Visayas and Mindanao as part of customer engagement and trade visits

• Ideally based in Cebu or Iloilo

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups 
• Flexible Work Set up

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.