Customer Strategy Manager, Self Care

Customer Strategy Manager, Self Care

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

Dir Cust Stgy and Chan Act Pain Cold

Location:

North America, United States, New Jersey, Summit

Lugar de trabajo:

Híbrido

What will you

The incumbent is responsible for driving achievement of forecast, budget and OKR’s for the Self Care businesses while instituting strategic business plans that integrate, align and achieve business and customer goals.  The incumbent will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success.  The incumbent serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their partners and customers. Special projects are an integral part of this role, and the ideal person should be comfortable operating in a dynamic, fast past environment. Key responsibilities in addition to 4P excellence include, but are not limited to:

Business Planning

• Ensures execution of plans through regular communication and interaction with the customer team and in-store visits.

• Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.

• Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across a matrix environment to support goal achievement.

• Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.

• Partners with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom-line growth.

Analytics

• Ensures execution of plans through regular communication and interaction the customer teams.

• Leads cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement both internally & externally.

• Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.

• Develops and ensures the execution of all trade-related investments improve the P&L.

• Creates & influences assortment & merchandising recommendations.

Customer Team Engagement

• Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.

• Provides support and insight for retailer business & new item reviews.

• Co-leads key top to top customer meetings with sales teams.

• Develops and presents customer, category and brand reviews to drive brand performance.

People/Organizational Influence

• Fosters a winning, positive, action-oriented attitude across the Self-Care Franchise

What we are looking for

Required Qualifications

• Minimum of a bachelor’s degree in Business, Marketing, or related field.

• 5+ years prior experience in consumer package goods.

• Prior experience in direct customer sales, business analytics, and/or customer marketing. 

• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan.

• Demonstrate effective communication, and negotiation skills. Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.

• Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies.

• Ability and passion to coach and develop reporting staff members.

• Up to 25% travel required.

• Experience working with national customers.

• Ability to prioritize and to lead multiple priorities successfully.

• Ability to work in a complex and dynamic environment where priorities change rapidly and tight deadlines exist

• Ability to successfully negotiate internally and externally to align competing needs at high levels across dotted line relationships

#LI-SR1

What's in it for you

$124,100.00 - $175,200.00

Esto tiene en cuenta una serie de factores que incluyen la ubicación del trabajo, las habilidades del candidato, la experiencia, el nivel de educación y otros factores relacionados con el trabajo.

Kenvue se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo basada en el mérito sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, edad, origen nacional o estado de veterano protegido y no serán discriminados por motivos de discapacidad.