Defect Triaging Analyst (Operations Excellence)

Defect Triaging Analyst (Operations Excellence)

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

SR DIRECTOR ONES4 BUSINESS PRODUCT OWNER

Ubicación:

Asia Pacific, India, Karnataka, Bangalore

Lugar de trabajo:

Híbrido

What will you

Job Title: Defect Triaging Analyst (Operations Excellence)

Position Overview: As a Defect Triaging Analyst within our MDM Program, you will be instrumental in reviewing, classifying, and prioritizing reported defects. Your role will involve collaborating with technical, process, and data teams, testers, and other stakeholders to thoroughly understand defects' nature and impact, ensuring they are resolved efficiently and effectively.

Key Responsibilities:

• Defect Review: Analyze reported defects to comprehend the underlying issues, discovery methods, and potential impacts on the system.
• Severity and Priority Assessment: Assign appropriate severity and priority levels to defects based on their criticality and overall impact.
• Root Cause Analysis: Conduct thorough investigations to identify root causes of defects, including instances of duplication.
• Defect Triage: Categorize defects broadly as technical, process, data, or training-related, and assign them to the relevant teams for resolution.
• Defect Management: Maintain a comprehensive log of defects, track their progress, and ensure they move seamlessly through the resolution workflow.
• Collaboration: Work closely with developers, testers, Business Process Owners (BPOs), Technical Process Owners (TPOs), and other stakeholders to clarify defect details and ensure effective resolution.
• Documentation: Create and maintain clear triaging documentation to enhance communication and understanding among all parties.
• Meeting Facilitation: Lead or participate in defect triage meetings to review and discuss defects collaboratively.
• Reporting: Generate insightful reports on defect trends, resolution rates, and other relevant metrics to inform stakeholders and guide decision-making.

Required Skills and Knowledge:

• Understanding of Software Development Lifecycle: Familiarity with the software development lifecycle, including testing and defect management processes.
• Defect Management Tools: Proficiency in defect tracking tools (e.g., Jira, Confluence, Solution Manager) to facilitate efficient management of reported issues.
• Analytical Skills: Strong ability to analyze defects, identify patterns, and determine root causes to inform actionable solutions.
• Communication Skills: Excellent verbal and written communication skills to effectively engage with developers, testers, and other stakeholders.
• Problem-Solving Skills: Proven ability to identify and resolve issues related to defects in a timely manner.

Basic Qualifications:

• Experience: 2+ years of experience in identifying incomplete or inaccurate data, determining root causes, and implementing escalation plans.
• Process Improvement: 4+ years of experience in creating process improvements through automation and analytical methods.
• Project Management: Demonstrated project management experience, including managing a portfolio of projects, driving timelines to completion, and organizing multiple action plans across functions.

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.