Knowledge Management Analyst

Knowledge Management Analyst

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

Senior Manager, Knowledge Management

Ubicación:

Asia Pacific, Philippines, Metro Manila, Taguig

Lugar de trabajo:

Híbrido

What will you

The Knowledge Management Analyst plays a critical role in delivering a great user experience in our Employee Experience portal. They partner with functional groups and experience teams to optimize the capabilities of our AI driven Solutions Hub portal.

 

Key Responsibilities

• Create, maintain, validate and retire content  on the Experience Center portal and other repositories, using AI driven resources and our governance framework
• Work with the content owners/SME’s to ensure that knowledge on our platforms are up-to-date and facilitate trainings on platform enhancements.
• Partner with KM Execution senior analysts in analyzing content performance and determine its effectiveness and gaps.
• Work with the People Support and KM Governance teams in delivering and prioritizing content that should be accessible via chatbot and AI search
• Provide correct and clear reporting to the KM teams and the functions to do root cause analysis and facilitate data-driven decisions
• Identify and execute content improvements, address search gaps on the portal
• Proactive and reactive review of the knowledge base to ensure their adherence to our content governance and standards, relevance and accuracy.
• Support platform testing activities
• Participate in trainings, peer reviews and team meetings.

What We Are Looking For

Required Qualifications

• Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience.
• 2-3 years progressive knowledge management and document management
• Experienced with Microsoft Office Suite including Word, PowerPoint, Excel and Outlook
• Experienced with Servicenow platform
• Must have strong communication, customer service, and the ability to complete assigned work with minimal instruction and supervision
• Ability to work effectively and problem solve in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities.
• Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment

Currently, this role is only posted on Careerhub, as it's open for internal applications only.

Desired Qualifications

• Familiarity of using AI tools
• Understanding of shared service and contact center operations
• Experience with service center technologies and processes
• Design Thinking experience

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.