Lead Analyst, Consumer Care Global Social Media

Lead Analyst, Consumer Care Global Social Media

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

MANAGER 2 CUSTOMER INFORMATION SERVICES

Ubicación:

Asia Pacific, Philippines, Metro Manila, Taguig

Lugar de trabajo:

Híbrido

What will you

The Lead Analyst, Global Social Media Support will primarily support systems and processes that enable social media activities managed by Kenvue Consumer Care. This role will also support other systems and processes that enable Consumer Care global and regional operations.

The Lead Analyst, Global Social Media Support is responsible for coordinating the day-to-day system support activities for the Kenvue Consumer Care organization at the Global, Regional, and Market levels. 

This will be done across systems (i.e., Sprinklr, etc.) and include:

• Supporting processes to deliver efficient, accurate, consistent, and effective solutions to business problems,
• Supporting the implementation and maintenance of the systems and processes that enable social media management,
• Executing tasks related to global and regional projects,
• Building subject matter expertise of social media systems and processes.

This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences. The goal of this position is to ensure the day-to-day Social Media Management work is delivered on-time and with quality.

What You Will Do

Key Responsibilities

• Partner with cross‑functional stakeholders to scope, prioritize, and deliver new social and privacy initiatives, ensuring alignment on requirements, timelines, and outcomes.
• Oversee change management, ensuring system updates are accurate, complete, and aligned with business rules and usability expectations.
• Pursue continuous process optimization, promoting standardization and scalable practices while supporting necessary regional flexibility.
• Author documentation required for the systems and processes that enable social media and privacy activities.
• Ensure strict adherence to all procedures and work instructions, including good documentation practices.
• Support SaaS (system as a service) release activities and solution deployment activities as appropriate, including but not limited to:
  • Identification and prioritization of system improvement opportunities.
  • Conduct impact assessments working with cross-functional partners as needed.
  • Notify stakeholder(s) of changes & their impacts and obtain appropriate approvals prior to processing requests within the necessary system(s).

• Manage optimization and standardization of:
  • Social account access management,
  • Social account two-factor authentication,
  • Social account recovery,
  • Shared mailbox management.

• Support non-conformance investigations (INVs) and corrective and preventative actions (CAPAs) as needed, through troubleshooting reported incidents, identifying root causes, proposing solutions, and managing the implementation with local and global stakeholders.

What We Are Looking For

Required Qualifications

• BA/BS in Business, Technology or other relevant fields 
• Minimum 5 - 7 years experience supporting social media related activities
• Strong understanding of tools that enable social media management, specifically moderation, engagement, publishing and reporting.
• Creative and positive problem solver with strong analytical skills, ability to pinpoint problems based on analysis and ability to demonstrate critical thinking skills.
• Results-oriented and detail-oriented with a willingness to take on responsibility and act with initiative, even while managing multiple tasks with potentially shifting and conflicting priorities and deadlines
• Excellent written and verbal communication skills in English
• Knowledge of additional languages is a plus.
• Ability to flex work schedule given the global nature of the role.
• Strong team player with the ability to work independently with little supervision.

Desired Qualifications

• Experience with Sprinklr or with other Social Media Management Platforms is an advantage
• Experience with OneTrust or other Privacy Platforms
• Experience with Copilot or equivalent technologies

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Flexible Work Arrangement
• Learning & Development Opportunities
• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.