Manager Complaint Vigilance

Manager Complaint Vigilance

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

Director Global Complaint Vigilance

Ubicación:

Europe/Middle East/Africa, Czechia, Prague, Prague

Lugar de trabajo:

Híbrido

What will you

The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities

• Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements

• Lead a team to investigate and resolve product quality complaints effectively and efficiently

• Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction

• Develop and implement strategies to improve complaint handling processes

• Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints

• Provide guidance and training to staff on complaint handling procedures and best practices

• Lead and oversee the development of innovative strategies to enhance the existing complaint processing system

• Implement advanced systems for analyzing and predicting trends in product quality complaints

• Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices

• Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards

Required Qualifications

• Minimum 8 years of experience in complaint management or related field

• 2-3 years of leadership experience

• Bachelor’s Degree in Science/Engineering or a related discipline

• Strong knowledge of regulatory requirements related to complaint handling and vigilance

• Excellent communication and interpersonal skills to effectively interact with stakeholders

• Proven leadership abilities to manage a team and drive results in a fast-paced environment

• Expertise in product quality complaint management systems is a must

• Proven track record of leading cross-functional teams and driving business growth

• Strong analytical skills to interpret complex business data and make informed decisions

• Ability to influence decision-making at executive levels both internally and externally

• Demonstrated leadership in navigating through ambiguity, conflict, and complexity

• Language Requirement: Local and English (effectively writing & speaking)

WHAT IS IN FOR YOU

Employee Benefits:

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Home Office possibilities and working from anywhere (up to 30 days/year) 

• Pension Insurance

• Learning & Development Opportunities

• Meal vouchers, Pluxee benefit cafeteria, Company products with discount

• Public transportation allowance

• Employee Resource Groups

Office Facilities:

• Nice area with restaurants with metro station 300 m from office

• Modern office with coffee and fruit, focus rooms

Health and Wellness Benefits:

• On-site gym and massages

• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance

• Multisport card

• Parental leave and early returning parents program

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.