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Manager, Support and Business Operations

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ID:
2607045065W
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Kenvue está reclutando actualmente para a:

Manager, Support and Business Operations

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

Sr. Manager, Digital Solutions & Business Operations

Ubicación:

Asia Pacific, India, Karnataka, Bangalore

Lugar de trabajo:

Híbrido

What will you

About Kenvue:

Kenvue is a leading consumer health company dedicated to providing innovative health solutions that enhance the well-being of people around the globe. We are committed to delivering quality products while ensuring customer satisfaction and operational excellence.

Position Overview:

We are seeking an experienced Manager – Support and Business Operations to lead and optimize support functions while driving overall business efficiency. The ideal candidate will bring 10+ years of experience in support and business operations, with a proven ability to enhance customer satisfaction, improve operational workflows, and foster strong cross-functional collaboration.

Key Requirements:

Tech Stack:

Must Have-  

  • Strong SQL (mandatory)
  • Reporting tools (mandatory)
  • Front-end exposure (.NET preferred)
  • Understanding of frontend frameworks (React, Typescript, or equivalent).
  • Hands on experience with backend API development using .NET / Node.js / Python (Preferred).
  • Good understanding of REST APIs, microservices, and system design. 
  • Proven experience leading technical teams or projects
  • Strong problem-solving and decision-making skills

Good to have-

  • Ability to design and implement end-to-end ML/AI systems, focusing on scalability, performance, reliability, and integration with production applications.  
  • Data science basics (good to have)
  • Cloud exposure (good to have)
  • Experience collaborating across teams to translate business problems into effective AI-driven solutions.                                                                                            
  • Nice to have Supply Chain Knowledge.

                                                              

The role requires a results-driven leader who can combine technical expertise with operational excellence to streamline processes and deliver measurable business impact.

Key Responsibilities:

1. Team Leadership:

  • Lead, mentor, and develop a diverse team of support and operations professionals.

  • Foster a culture of continuous improvement, accountability, and high performance.

2. Operational Excellence:

  • Oversee the daily operations of the support team, ensuring timely and effective resolution of customer inquiries and issues.

  • Develop and implement processes and procedures to enhance operational efficiency and customer satisfaction.

3. SLA Tracking and KPI Management:

  • Establish, monitor, and report on Service Level Agreements (SLAs) to ensure compliance and timely service delivery.

  • Define, track, and analyse key performance indicators (KPIs) related to support operations, customer satisfaction, and team performance.

  • Utilize SLA and KPI data to identify trends and make informed decisions to drive continuous improvement initiatives.

4. Strategic Planning:

  • Collaborate with senior leadership to define business goals and develop strategies that align with Kenvue’s objectives.

  • Identify opportunities for process improvement and innovation within support and business operations.

5. Cross-Functional Collaboration:

  • Work closely with various departments, including Sales, Marketing, and Product Development, to ensure alignment and support for business initiatives.

  • Act as a liaison between support teams and other business units to facilitate communication and resolve issues.

6. Internal Customer/ End User Focus:

  • Champion an end-user/ internal customer-centric approach within the organization, ensuring that customer needs and feedback are prioritized in all operational decisions.

  • Develop and maintain strong relationships with key stakeholders, including end-user/ internal customers, to understand their needs and expectations.

7. Training and Development:

  • Design and implement training programs to enhance the skills and knowledge of support staff.

  • Stay current on industry trends and best practices to ensure the team remains competitive and informed.

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.

  • 10+ years of experience in support and business operations, preferably within the consumer health or related industry.

  • Proven track record of successfully managing teams and driving operational improvements.

  • Strong analytical skills with the ability to interpret data and make data-driven decisions.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple teams.

  • Experience with customer relationship management (CRM) systems and operational tools.

  • Strong problem-solving skills and a strategic mindset.

What We Offer:

  • Competitive salary and benefits package.

  • Opportunities for professional growth and development.

  • A dynamic and inclusive work environment.

  • The chance to make a meaningful impact on the health and well-being of consumers around the world.

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