Product Quality Complaint Analyst III

Product Quality Complaint Analyst III

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

Director Global Complaint Vigilance

Ubicación:

Europe/Middle East/Africa, Czechia, Prague, Prague

Lugar de trabajo:

Totalmente in situ

What will you

Job Overview: We are seeking a Product Quality Complaint Analyst III to join our team. This role is crucial for managing product quality complaints for the EMEA region and globally as needed. If you have a strong background in product quality, complaint management, and experience in manufacturing and packaging, we want to hear from you!

Key Responsibilities:

• Complaint Evaluation: Assess complaints as part of our product quality program. This includes analyzing trends, assigning complaints to the correct manufacturing site, reviewing site investigations, and ensuring complaints are appropriately closed or escalated.

• Information Processing: Review updates from our call center and medical safety teams to evaluate their impact on complaint triage and investigation processes.

• Cross-Functional Collaboration: Work with teams such as Global Consumer Care and Medical Safety, as well as external representatives, to efficiently resolve complaints.

• Reporting and Reviews: Contribute to Annual Drug Product Reviews, prepare Complaint Vigilance reports, and create presentations following established procedures. Ensure meeting minutes are documented and action items are completed.

• Project Participation: Engage in projects related to enhancing our Complaint Vigilance processes and implementing system improvements.

• Record Monitoring: Monitor complaint records in our management system to ensure adherence to standard processes and timely closure of complaints.

• Data Compilation: Compile and analyze product and lot-specific complaint data and closure metrics as requested.

• Audit Support: Serve as a Subject Matter Expert during internal and external audits and inspections.

Required Qualifications:

• Bachelor’s Degree in Science, Engineering, or a related field.
• A minimum of 5 years of experience in Quality Assurance or complaint management within the pharmaceutical, medical device, or nutritional industries.
• Detail-oriented with strong documentation skills for tracking corrective actions and investigations.
• Solid understanding of regulatory requirements and quality assurance processes in the healthcare sector.
• Proficient with computer applications, particularly Microsoft Office Suite.
• Strong analytical skills with the ability to interpret complex data and identify trends.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
• Language Requirement: Fluent in local language and English (both written and spoken).

Desired Qualifications:

• Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
• Strong problem-solving abilities with a focus on accuracy in data analysis and reporting.
• Advanced skills in PowerPoint and Excel, including v-lookup, h-lookup, macros, and pivot tables.
• Experience in supporting manufacturing, packaging, and development operations.
• Familiarity with analytical and reporting tools such as Power BI and Tableau.

What’s In It For You

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company product discounts
• Language course contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy
   

Office Facilities:

• Office near metro with nearby restaurants
• Modern workspace with coffee, fruit, and focus rooms

Health and Wellness Benefits:

• On-site gym and massages
• Wellbeing reimbursement, long-term illness support
• Accident, life, and disability insurance
• Multisport card
• Parental leave and early-returning parent program

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.