Requisition-to-Pay Associate

Requisition-to-Pay Associate

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

Requisition to Pay End to End Support Lead

Ubicación:

Europe/Middle East/Africa, Czechia, Prague, Prague

Lugar de trabajo:

Híbrido

What will you

We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.

Key Responsibilities:

Procure-to- Pay & Accounts Payable Duties:

• Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
• Review and understand purchase orders contents and its connection to invoices.
• Analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs
• Reconcile accounts payable transactions and resolve discrepancies.
• Assist in the maintenance of supplier records.
• Support internal teams with financial documentation requests.

Contact Center Support Duties:

• Responding to employee through phone calls, emails, and chat.
• Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
• Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
• Utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries.

What We Are Looking For

Required Qualifications:

• 2+ years of experience in Finance, Procurement or equivalent function
• A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
• Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
• Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications
• Multi-tasking, flexibility and adaptability
• Proficiency in English and French (spoken and written)

Preferred Qualifications:

• Experience in a shared services organization (e.g.  Finance, Procurement, or Accounts Payable resolutions)
• Solid understanding of requisition-to-pay processes and contact center operations
• Familiarity with service center technologies such as ticketing systems, workflow automation tools, and ERP platforms (e.g., SAP, ServiceNow)
• Strong analytical skills with a focus on identifying root causes and driving process improvements
• Knowledge of performance metrics and service level agreements (SLAs)
• Ability to work collaboratively across cross-functional teams and communicate effectively with diverse stakeholders

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms 

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.