SENIOR CUSTOMER SERVICE SPECIALIST

SENIOR CUSTOMER SERVICE SPECIALIST

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

CS & Operations Supervisor PL

Ubicación:

Europe/Middle East/Africa, Poland, Mazowieckie, Warsaw

Lugar de trabajo:

Híbrido

What will you

As a Senior Customer Service Specialist, you will manage end‑to‑end customer service processes, ensuring high service quality, accurate order management and effective complaint resolution. You will act as a senior point of contact within the team and support continuous improvement of customer service operations.

Key Responsibilities

• Manage customer orders and ensure accurate order‑to‑cash processes

• Maintain proactive communication with customers regarding order status

• Handle customer enquiries, complaints and product returns

• Identify process gaps and propose improvements

• Participate in audits and cross‑functional projects

• Cooperate closely with internal stakeholders and support team activities

Required Qualifications

• Bachelor's degree

• Minimum of 3 years of experience in Customer Service, Order Management or similar operational role,

• Good working knowledge of SAP R/3

• High attention to detail and strong organizational skills,

• Ability to work effectively under time pressure,

• Polish language is mandatory,

• Fluency in English (minimum B2).

What we offer

• Interesting job in a prestigious international healthcare company,

• Possibility to work on brands being key market players with strong heritage,

• Friendly and supportive team members and management,

• Opportunities for professional growth and career development,

• Many employee benefits, such as medical care, life insurance etc.,

• Full-time regime, labour contract, hybrid working model.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.