ServiceNow Admin (Now assist)

ServiceNow Admin (Now assist)

Lo que hacemos

En Kenvue, nos damos cuenta del extraordinario poder del cuidado diario. Sobre la base de más de un siglo de herencia y arraigados en la ciencia, somos el hogar de marcas icónicas, incluidas NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® y BAND-AID® que ya conoces y amas. La ciencia es nuestra pasión; El cuidado es nuestro talento.

Quiénes somos

Nuestro equipo global está formado por ~ 22.000 personas brillantes con una cultura laboral en la que cada voz importa y cada contribución es apreciada. Nos apasionan las ideas, innovación y comprometidos con la entrega de los mejores productos a nuestros clientes. Con experiencia y empatía, ser un Kenvuer significa tener el poder de impactar a millones de personas todos los días. Ponemos a las personas en primer lugar, nos preocupamos ferozmente, nos ganamos la confianza de la ciencia y resolvemos con coraje, ¡y tenemos oportunidades brillantes esperándote! Únase a nosotros para dar forma a nuestro futuro y al suyo. Para obtener más información, haga clic en aquí.

Role reports to:

Enterprise Applications Lead

Ubicación:

Asia Pacific, India, Karnataka, Bangalore

Lugar de trabajo:

Totalmente in situ

What will you

Key Responsibilities

- Define and maintain the ServiceNow platform architecture and roadmap aligned with enterprise IT strategy.

- Lead the design and implementation of scalable ServiceNow solutions across multiple modules.

- Provide technical leadership and architectural guidance to development and platform teams.

- Ensure adherence to ServiceNow best practices, platform standards, and governance frameworks.

- Architect integrations between ServiceNow and enterprise systems using APIs, middleware, and integration frameworks.

- Review and approve solution designs, customizations, and platform enhancements.

- Collaborate with business stakeholders to translate functional requirements into technical architecture.

- Lead platform upgrades, performance optimization, and platform health initiatives.

- Drive adoption of ServiceNow Now Assist capabilities to enable AI-powered productivity across the platform.

- Design and implement Generative AI use cases including incident summarization, knowledge article generation, case summarization, and agent assistance.

- Enable Now Assist integration with Virtual Agent, Knowledge Management, ITSM workflows, and case management.

- Evaluate and recommend new ServiceNow platform features, AI capabilities, and modules.

- Establish development standards, documentation practices, and architectural design patterns.

- Support major ServiceNow implementations, migrations, and enterprise transformation initiatives.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Systems, or related field.

- 8+ years of IT experience, with 5+ years in ServiceNow architecture or senior platform development roles.

- Deep expertise in ServiceNow platform architecture and development.

- Strong experience with:

- ServiceNow scripting (JavaScript, Glide APIs)

- Flow Designer and workflow automation

- IntegrationHub and REST/SOAP integrations

- CMDB architecture and ServiceNow data model

- Experience implementing ServiceNow Now Assist features and AI-enabled workflows.

- Strong understanding of ITSM processes and ITIL framework.

Preferred Qualifications

- Experience with multiple ServiceNow modules such as:

- ITSM

- ITBM / SPM

- HRSD

- CSM

- Hands-on experience implementing Now Assist for ITSM, Virtual Agent, and Knowledge Management.

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Technical Architect (CTA) preferred.

- Experience working with AI-driven automation, digital workflow transformation, or enterprise platform strategy.

Key Competencies

- Strong architecture and solution design skills

- Experience implementing AI capabilities within ServiceNow platforms

- Strategic thinking and platform governance

- Excellent stakeholder communication

- Ability to lead platform engineering teams and influence enterprise architecture decisions

- Strong analytical and problem-solving skills

Si usted es una persona con una discapacidad, consulte nuestra página de Disability Assistance para obtener información sobre cómo solicitar una adaptación.