Customer Collaboration Associate Manager

Customer Collaboration Associate Manager

Ce que nous faisons

Chez Kenvue, nous réalisons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur plus d'un siècle d'héritage et enraciné dans la science, nous sommes la maison de marques emblématiques - dont NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® et BAND-AID® que vous connaissez et aimez déjà. La science est notre passion ; Le soin est notre talent.

Qui nous sommes

Notre équipe mondiale est composée de ~ 22 000 personnes brillantes avec une culture d'entreprise où chaque voix compte et chaque contribution est appréciée. Nous sommes passionnés par les idées, l'innovation et l'engagement à fournir les meilleurs produits à nos clients. Avec de l'expertise et de l'empathie, être un Kenvuer signifie avoir le pouvoir d'avoir un impact sur des millions de personnes chaque jour. Nous donnons la priorité aux personnes, nous nous soucions farouchement, nous gagnons la confiance grâce à la science et nous résolvons les problèmes avec courage - et nous vous offrons de brillantes opportunités ! Joignez-vous à nous pour façonner notre avenir et le vôtre. Pour plus d'informations, cliquez sur ici.

Role relève à :

Warehousing & Transportation Manager

Lieu :

Asia Pacific, Philippines, Metro Manila, Taguig

Lieu de travail :

Hybride

Ce que tu vas faire

The Customer Collaboration Assoc Manager role is a highly visible role within the country Operations team, responsible for driving customer engagement and collaboration initiatives across priority customers. This position focuses on deploying customer collaboration strategies tailored to diverse customer personas, leveraging Voice of Customer insights and industry benchmarks to enhance service reliability and operational alignment.

Acting as a strategic bridge between Supply Chain, Commercial, IT, and other local teams, the role fosters strong customer relationships and leads initiatives that deliver mutual value, improve supply chain efficiency, and elevate customer experience. Key responsibilities include governance of service performance, execution of joint business planning, and implementation of digital and data-driven solutions to enable agility and transparency.
 

Success in this role requires strategic thinking, an outside-in perspective, and the ability to lead and execute through cross-functional teams. The Customer Collaboration Assoc Manager must balance big-picture priorities with operational excellence, ensuring alignment with business objectives while championing continuous improvement and capability building across the organization.

What You Will Do 

• Service Reliability & Governance: Lead end-to-end service performance reviews for key customers (OTIFD, complaints, returns). Drive issue resolution and root-cause actions to maintain above target OTIFD and within SLA issue resolution. Implement standard governance cadence (weekly/monthly reviews) with internal and external stakeholders.

• Customer Collaboration & Engagement: Partner with Commercial and Supply Chain to conduct Joint Business Reviews with top customers. Lead execution of collaboration action plans focusing on service, availability, and operational alignment. Maintain shared customer dashboards and ensure visibility of service KPIs and improvement initiatives.

• Value Creation & Efficiency: Identify and deliver joint value creation initiatives (e.g., logistics optimization, sustainability, On-shelf availability). Quantify impact on cost-to-serve, efficiency, and customer satisfaction. Support data integration and KPI harmonization between customer and internal systems.

• Capability & Maturity Building: Champion deployment of the Regional Customer Collaboration Framework and Playbook locally. Conduct maturity self-assessment and work with the regional team to close capability gaps. Coach cross-functional teams on collaboration ways of working and customer-centric mindset.

• Digital & Data Enablement: Utilize analytics and dashboards for performance tracking and action planning. Partner with the regional analytics team to pilot or scale predictive and automation tools. Drive digital adoption to reduce manual reporting and improve service agility.

What We Are Looking For

Required Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

• A minimum of 5 years of either Supply Chain or Commercial experience.

• Experience working with customers is a must.

• Proficiency in spoken and written English is required.

• Strong interpersonal and communication skills, with the ability to engage effectively with customers and internal stakeholders at all levels.

• Analytical mindset with experience in data analysis and reporting to drive informed decision-making.

• Innovative mindset & ability to shape solutions is key for success.

• Individuals must work well in an agile environment and be able to identify and lead improvements; willing to challenge the status-quo.

• Proven ability to manage multiple projects and priorities in a fast-paced environment.

• Strong problem-solving skills with a proactive approach to identifying and resolving issues.

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