Customer Development Manager - Superdrug - Beauty & Baby

Customer Development Manager - Superdrug - Beauty & Baby

Ce que nous faisons

Chez Kenvue, nous réalisons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur plus d'un siècle d'héritage et enraciné dans la science, nous sommes la maison de marques emblématiques - dont NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® et BAND-AID® que vous connaissez et aimez déjà. La science est notre passion ; Le soin est notre talent.

Qui nous sommes

Notre équipe mondiale est composée de ~ 22 000 personnes brillantes avec une culture d'entreprise où chaque voix compte et chaque contribution est appréciée. Nous sommes passionnés par les idées, l'innovation et l'engagement à fournir les meilleurs produits à nos clients. Avec de l'expertise et de l'empathie, être un Kenvuer signifie avoir le pouvoir d'avoir un impact sur des millions de personnes chaque jour. Nous donnons la priorité aux personnes, nous nous soucions farouchement, nous gagnons la confiance grâce à la science et nous résolvons les problèmes avec courage - et nous vous offrons de brillantes opportunités ! Joignez-vous à nous pour façonner notre avenir et le vôtre. Pour plus d'informations, cliquez sur ici.

Role relève à :

Business Unit Head

Lieu :

Europe/Middle East/Africa, United Kingdom, England, High Wycombe

Lieu de travail :

Hybride

Ce que tu vas faire

What will you do 

Reporting into the Senior Customer Development Manager you will be responsible for Superdrug Beauty & Baby, having direct responsibility for the performance of that business area.

Key responsibilities include:

• Delivery of specified business targets (sales, spend and profit targets - INS, TCi, NTS, Net GP)
• Full forecasting and spend management for your category responsibilities, making accurate forecasts to your business team and Commercial Strategy & Planning contacts
• Responsible for building positive and collaborative relationships with your customers, and representing your customers’ requirements to the Kenvue business
• Building and supervising a Joint Business Plan with key retailers to ensure delivery of key metrics for the Kenvue and business partner
• Develop a solid understanding of the market and keep track of the market activity to share information regarding changes or new activity in the marketplace
• Identifies and progresses incremental growth opportunities within your business which is a fast paced and progressive landscape
• Supports business improvement projects beyond immediate role responsibilitie

Influence & Impact

• Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques
• Follows the negotiation process to achieve a positive agreement with the customer
• Motivates and encourages peers and others to achieve higher levels of performance
• Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision
• Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm
• Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company

Customer Genius

• Understands and leverages Kenvue’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan
• Leverages understanding of customers, including key decision makers, and the business to optimize account penetration and account management effectiveness
• Fosters customer partnerships that are relevant, compelling, and differentiated from the competition
• Has built strong, reciprocal, trusted relationships across organizational and functional boundaries
• Identifies areas of misalignment between customer and Kenvue and works to mitigate the potential negative business impact
• Viewed by customer organization and cross-functional partners as a “customer champion” and enabler of productive action

Agility

• Challenges status quo and continuously seeks business improvements
• Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution
• Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking
• Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce

Insights & Activation

• Translates shopper, customer insights into actionable category strategies and tactics that drive measurable results
• Builds compelling in-store excellence (ISE) recommendations, gains customer consensus and executes initiatives (i.e. NPI, joint campaigns, etc.,) to drive category and brand growth
• Understands key competitor go-to-market strategies and incorporates this information into business plans to win in the market
• Actively identifies potential execution issues and addresses these with the customers prior to activation

Business Effectiveness

• Develops, prioritises and implements business strategies based on existing and emerging market conditions
• Integrates knowledge of the business, market conditions and customer intelligence into business planning process to achieve mutually-profitable growth
• Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly
• Actively incorporates relevant Healthcare Compliance Guidelines into business plans and tactics

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