Customer Development Manager (VisMin)

Customer Development Manager (VisMin)

Ce que nous faisons

Chez Kenvue, nous réalisons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur plus d'un siècle d'héritage et enraciné dans la science, nous sommes la maison de marques emblématiques - dont NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® et BAND-AID® que vous connaissez et aimez déjà. La science est notre passion ; Le soin est notre talent.

Qui nous sommes

Notre équipe mondiale est composée de ~ 22 000 personnes brillantes avec une culture d'entreprise où chaque voix compte et chaque contribution est appréciée. Nous sommes passionnés par les idées, l'innovation et l'engagement à fournir les meilleurs produits à nos clients. Avec de l'expertise et de l'empathie, être un Kenvuer signifie avoir le pouvoir d'avoir un impact sur des millions de personnes chaque jour. Nous donnons la priorité aux personnes, nous nous soucions farouchement, nous gagnons la confiance grâce à la science et nous résolvons les problèmes avec courage - et nous vous offrons de brillantes opportunités ! Joignez-vous à nous pour façonner notre avenir et le vôtre. Pour plus d'informations, cliquez sur ici.

Role relève à :

Head of Supermarket

Lieu :

Asia Pacific, Philippines, Central Visayas, Cebu

Lieu de travail :

Entièrement à distance

Ce que tu vas faire

The Customer Development Manager supervises and manages over-all account management covering areas of category development, execution excellence and financial governance, and supply chain management for our regional regional buyers of SM Markets and Robinsons Supermarkets in Visayas and Mindanao.

He/She will also meet or exceed revenue, distribution and execution objectives through on-time and 100% implementation of sales plans and strategies and development of strategic partnership with key customers. 

Responsibilities:

• Supervises the development and servicing of national/key accounts to achieve business sales objectives.
• Reviews results against forecasts and adjusts business plans to ensure objectives are met.
• Communicates incentive plan parameters and goals. Rolls out ad hoc plans and contests.
• Provides input to department's budget. Manages expenses to stay within budget.
• Assigns quotas and accounts to individual sales staff.
• Monitors progress and implements corrective action when necessary. Prepares periodic sales reports for management.
• Presents changes to customer profiles and alternatives for addressing. Resolves routine problems and customer complaints.

 

People Management

• Manages indirectly support teams (i.e., AR resolution, in-store merchandising)

 

Administrative

• Conducts monthly review of business performance and set out cycle priorities

• Manages sell-in and sell-out targets and ensures achievement of targets

• Prepares and submits needed reports (among others - weekly and cut off reports, etc)

• Liaises between account and head office stakeholders in meeting commitments for brand initiatives (campaigns / NPIs), Pre-QOP/LE and other ad-hoc activities

• Adheres to vital business tasks: account billings processing and payment, returns processing, CRAF endorsement, customer AR collection, etc

• Ensures expenditures (TP, CP and rebates) are within budget across all customers

• Liaises between accounts and internal stakeholders in Finance and Supply Chain in addressing and resolving related matters

 

Strategic Business Building

• Ensures sales activities are in compliance with all national, local and company regulations, policies and procedures

• Responsible in driving MSL distribution through the right assortment mix vis-à-vis retailer clusters and branch sub-segmentation

• Utilizes market trends and local insights in pushing forward MDP objectives and brand action towards competition; alongside coordination with Brand and Shopper Marketing teams

• Conducts pre-business planning session to determine retail environment and customer needs, volume potential, risks and area economic potential

• Prepares business plan for succeeding year

• Conducts internal data analysis on channel and brand trends; drives action planning address trend gaps

• Participates in Pre-QOP activities

• Reviews and recommends improvement in LEPs that will capture maximum potential in terms of NPIs and merchandising campaigns

• Liaises between team and Shopper and Brand Marketing in driving strategic collaboration that will advance both brand objectives and local demand/revenue generation

• Drives collaboration with colleagues/fellow team members and head office stakeholders via special projects

• Meets or exceeds targets (sell-in and sell-out, distribution and execution – NPIs and campaigns) through the implementation of sales and marketing activities within the expense budget

Customer Development

• Establishes and maintains partnership with key customers and ensures appropriate account management, category leadership and execution excellence

• Establishes and maintains contact with senior management level of key accounts

• Prepares business reviews and ensures quarterly implementation

• Responsible in ensuring account business plans through implementation of category day or joint business planning session happen a quarter prior to the start of new calendar year

• Reviews and recommends improvement in trading term agreement – optimizing opportunities in-store (MSL, touchpoints, NPI, OSA, etc)

• Leverages market leadership, which is aided by adequate category story, in driving key category agenda

• Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates

• Champions 100% compliance in terms of MSL, OSA and execution (NPIs and merchandising campaigns)

• Drive profitable and sustainable growth for the company and the account – with trade investment effectiveness at 1.0

Qualifications

• With educational background in Industrial and Business Management, Marketing and Engineering.

• A plus if with prior 5 years work experience handling regional buyers of SM Markets and Robinsons Supermarkets in Visayas and Mindanao

• With key experiences in strategy development, external relationships, negotiations, high visibility assignments and high pressure situations or projects

• Manifesting strong leadership foundation, reasoning ability and agility

• With strong problem solving and data analysis skills

• 100% mobility as the role require periodic travel in Visayas and Mindanao as part of customer engagement and trade visits

• Ideally based in Cebu or Iloilo

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups 
• Flexible Work Set up

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

Si vous êtes une personne handicapée, veuillez consulter notre Page d'aide aux personnes handicapées pour obtenir des informations sur la façon de demander un aménagement.