Customer Development Manager

Customer Development Manager

Ce que nous faisons

Chez Kenvue, nous réalisons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur plus d'un siècle d'héritage et enraciné dans la science, nous sommes la maison de marques emblématiques - dont NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® et BAND-AID® que vous connaissez et aimez déjà. La science est notre passion ; Le soin est notre talent.

Qui nous sommes

Notre équipe mondiale est composée de ~ 22 000 personnes brillantes avec une culture d'entreprise où chaque voix compte et chaque contribution est appréciée. Nous sommes passionnés par les idées, l'innovation et l'engagement à fournir les meilleurs produits à nos clients. Avec de l'expertise et de l'empathie, être un Kenvuer signifie avoir le pouvoir d'avoir un impact sur des millions de personnes chaque jour. Nous donnons la priorité aux personnes, nous nous soucions farouchement, nous gagnons la confiance grâce à la science et nous résolvons les problèmes avec courage - et nous vous offrons de brillantes opportunités ! Joignez-vous à nous pour façonner notre avenir et le vôtre. Pour plus d'informations, cliquez sur ici.

Role relève à :

Sales Director Malaysia and Singapore

Lieu :

Asia Pacific, Malaysia, Selangor, Petaling Jaya

Lieu de travail :

Entièrement sur place

Ce que tu vas faire

The Customer Development Manager is responsible for building and expanding long-term partnership with key customers by continuously proposing solutions and plans that meet their objectives. To do so, you’ll develop a keen understanding of our product categories and markets. In this dynamic position, you'll be at the forefront of crafting and realising joint business plans, balancing customer success with our own growth. Your dedication to enriching customer journey and driving sales will see you thriving in a culture committed to commercial excellence and innovation

Key Responsibilities

• Understand key strategic customers to develop and deliver joint business growth plans and build strong pipeline opportunities
• Identify and maximize key customers’ product mix to deliver healthy and profitable growth
• Negotiate effectively (e.g. value proposition, marketing support, product offers) to maximise ROI
• Develop robust, strategic relationships with key partners, crafting joint business plans that encompass range, pricing, and promotions
• Work in close partnership with Marketing, Shopper Marketing to develop plans to drive category / business plans; work with field sales to manage customer as key stakeholder
• Developing promotional strategy in customers, and promotional execution (including trade budget management, range and space optimisation)
• Overall Continuous improvement - identifying opportunities for efficiency and profitability and overall improvement in the management of categories
• Take full ownership of the strategic plan for your account, driving sales and managing the profit and loss elements, aligning with the broader company goals.
• Lead forecast planning in unison with finance and supply teams to provide stellar customer service and financial consistency.
• Lead customer negotiations, representing Kenvue’s commercial interests and value-based trading terms effectively.
• Work towards continuous enhancement of category management, improving efficiency and profitability.

What We Are Looking For

Required Qualifications

• Bachelor’s degree or equivalent in Business Administration or a related field or a related field.
• At least 2-3 years’ in managing national account sales within FMCG or related consumer-focused markets.
• Strong commercial insight, and astute P&L management with the capability to develop and execute strategic sales plans.
• Additional functional experience, preferably in Marketing, Trade Marketing and/or Retail is an advantage
• Proven track record in Sales Management with major retailers
• Results oriented, entrepreneurial and self-motivating.
• Tenacious and resilient, driven to achieve even when faced with obstacles
• Strong communication skills, both written and oral (in English) with at least one other language preferred
• Analytical skills with ability to develop strategies, tactics and measurable implementation.
• A diverse range of influencing styles and techniques at your disposal, with evidence of their effective application in past roles.

Who Are You?

• Known for your strategic insight and a practical approach to problem-solving, you're ready to turn challenges into opportunities
• Have genuine passion for customer service, with the ability to build trusting, collaborative, and mutually beneficial relationships
• Exceptional communication skills, with a consultative approach to influencing others using compelling facts and data.
• Proven ability to develop and execute strategic sales and business plans.
• Good business acumen, creative thinking, and problem-solving abilities.
• Independent, high integrity, self-motivated, adaptable, and results oriented.
• Ability to work under pressure, meet deadlines, and maintain a positive outlook.
• A dynamic and proactive team player.

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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