Director, Deliver Operations (E2E TC)

The Director, Trade Customization is accountable for enterprise-level leadership of Trade Customization strategy, governance, and performance across the US. This role provides end-to-end ownership of promotional, club, and trade customization execution, ensuring alignment with commercial priorities, supply chain strategy, and financial objectives. The Director sets the operating model, leads through managers and senior managers, and partners with executive stakeholders to deliver reliable, compliant, and scalable trade customization capabilities that support business growth. 

Key Responsibilities 

Strategic Leadership & Operating Model 

• Defines and owns the US Trade Customization operating model, including organizational design, governance, and integration with cross-functional partners such as Supply Chain Planning, Customer, and Commercial teams. 

• Sets strategic direction for Trade Customization execution across promotions, displays, club programs, and eCommerce SKUs, ensuring alignment to business unit priorities and customer needs. 

• Leads portfolio-level prioritization, resourcing, and investment decisions to balance service, cost, inventory, and speed to market. 

Performance & Execution Accountability 

• Accountable for service, inventory, cost, and execution performance across the Trade Customization network, supporting significant gross trade investment and customer-facing promotional activity. 

• Establishes clear performance metrics (e.g., unit fill rate, inventory health, forecast accuracy, on-time delivery) and ensures disciplined review, root cause analysis, and corrective action. 

• Provides executive oversight and escalation leadership for complex or high-risk trade customization programs. 

Network, Supplier & Financial Management 

• Provides strategic leadership for the Trade Customization supplier and packaging network, including network design, supplier selection, capacity strategy, and long-term cost optimization. 

• Oversees contract management, indirect spend, and return-on-investment strategies related to Trade Customization execution. 

• Leads supplier governance, including quarterly business reviews and senior-level engagement, ensuring performance, quality, innovation, and compliance expectations are met. 

Cross-Functional Partnership & Governance 

• Acts as a strategic partner to Supply Chain, Commercial, Finance, Procurement, Quality, and Marketing leadership to shape promotional strategy and execution readiness. 

• Ensures strong linkage between Trade Customization and Integrated Business Planning (IBP) processes to improve forecast accuracy, inventory optimization, and customer service. 

• Sponsors process standardization, digital enablement, and system integrity (e.g., SAP, PRF) across Trade Customization. 

People Leadership & Capability Building 

• Leads, develops, and inspires a multi-campus organization of managers and senior leaders across planning, master data, procurement, inventory, and execution roles. 

• Builds bench strength through talent development, succession planning, and performance management. 

• Creates an inclusive, high-performance culture grounded in accountability, continuous improvement, and engagement. 

Qualifications 

Required 

• Bachelor’s degree in Supply Chain, Business, or related field; advanced degree preferred. 

• 10-12+ years of progressive supply chain, trade operations, or commercialization experience. 

• Strong financial, analytical, communications, and business acumen with demonstrated impact on cost, inventory, and service. 

• Proven ability to lead large-scale transformation/ projects and continuous improvement initiatives. 

Preferred 

• Extensive experience leading teams in a complex, matrixed environment. 

• Deep understanding of promotional and trade customization execution, supplier management, and assembly operations. 

• Advanced SAP and digital planning system expertise. 

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