Manager Complaint Vigilance

Manager Complaint Vigilance

Ce que nous faisons

Chez Kenvue, nous réalisons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur plus d'un siècle d'héritage et enraciné dans la science, nous sommes la maison de marques emblématiques - dont NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® et BAND-AID® que vous connaissez et aimez déjà. La science est notre passion ; Le soin est notre talent.

Qui nous sommes

Notre équipe mondiale est composée de ~ 22 000 personnes brillantes avec une culture d'entreprise où chaque voix compte et chaque contribution est appréciée. Nous sommes passionnés par les idées, l'innovation et l'engagement à fournir les meilleurs produits à nos clients. Avec de l'expertise et de l'empathie, être un Kenvuer signifie avoir le pouvoir d'avoir un impact sur des millions de personnes chaque jour. Nous donnons la priorité aux personnes, nous nous soucions farouchement, nous gagnons la confiance grâce à la science et nous résolvons les problèmes avec courage - et nous vous offrons de brillantes opportunités ! Joignez-vous à nous pour façonner notre avenir et le vôtre. Pour plus d'informations, cliquez sur ici.

Role relève à :

Director Global Complaint Vigilance

Lieu :

Europe/Middle East/Africa, Czechia, Prague, Prague

Lieu de travail :

Hybride

Ce que tu vas faire

The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities

• Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirements

• Lead a team to investigate and resolve product quality complaints effectively and efficiently

• Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction

• Develop and implement strategies to improve complaint handling processes

• Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints

• Provide guidance and training to staff on complaint handling procedures and best practices

• Lead and oversee the development of innovative strategies to enhance the existing complaint processing system

• Implement advanced systems for analyzing and predicting trends in product quality complaints

• Collaborate with regulatory authorities, quality control systems, and external auditors to ensure compliance and best practices

• Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards

Required Qualifications

• Minimum 8 years of experience in complaint management or related field

• 2-3 years of leadership experience

• Bachelor’s Degree in Science/Engineering or a related discipline

• Strong knowledge of regulatory requirements related to complaint handling and vigilance

• Excellent communication and interpersonal skills to effectively interact with stakeholders

• Proven leadership abilities to manage a team and drive results in a fast-paced environment

• Expertise in product quality complaint management systems is a must

• Proven track record of leading cross-functional teams and driving business growth

• Strong analytical skills to interpret complex business data and make informed decisions

• Ability to influence decision-making at executive levels both internally and externally

• Demonstrated leadership in navigating through ambiguity, conflict, and complexity

• Language Requirement: Local and English (effectively writing & speaking)

WHAT IS IN FOR YOU

Employee Benefits:

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Home Office possibilities and working from anywhere (up to 30 days/year) 

• Pension Insurance

• Learning & Development Opportunities

• Meal vouchers, Pluxee benefit cafeteria, Company products with discount

• Public transportation allowance

• Employee Resource Groups

Office Facilities:

• Nice area with restaurants with metro station 300 m from office

• Modern office with coffee and fruit, focus rooms

Health and Wellness Benefits:

• On-site gym and massages

• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance

• Multisport card

• Parental leave and early returning parents program

Si vous êtes une personne handicapée, veuillez consulter notre Page d'aide aux personnes handicapées pour obtenir des informations sur la façon de demander un aménagement.