National Key Account Manager

National Key Account Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Customer Director

Location:

Europe/Middle East/Africa, South Africa, Gauteng, Johannesburg

Work Location:

Hybrid

What you will do

Kenvue is currently recruiting for:

               

National Key Account Manager

This position reports into Head of Retail and is based at Cape Town, South Africa.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

               

Role reports to: Head of Retail

Location: Cape Town, South Africa

Travel: 20%

What you will do

The National Key Account Manager is responsible for overseeing the development and servicing of national/key accounts to achieve sales objectives. You will manage budgets, review sales reports, address customer issues, and recommend plan adjustments to ensure targets are met:

Key Responsibilities

• Overall management of the designated Retail trade partners/National Key Accounts.
• Developing and executing the key account plans/activities for the designated retail trade partners/National Key Accounts.
• Develop and implement strategies to achieve against key performance measures – including Sales, Budgets, GP, Share, NPI Speed-To-Market, Distribution and In-Market pricing – driving market expansion and brand loyalty.
• Identify and evaluate new business opportunities and partnerships to drive growth and profitability.
• Lead and supervise cross-functional teams responsible for managing national and key accounts, ensuring alignment with overall business sales objectives and fostering innovation in sales strategies
• Analyze market trends and consumer behavior to identify opportunities to build and execute Key Account specific objectives
• Manage budgets and resources effectively to optimize ROI and achieve business objectives.
• Build and maintain strong relationships with key customers and stakeholders, including regional buying and operations teams to drive sales and deliver best-in-class in-store execution across the channels.
• Provide leadership and guidance to team member(s) to foster a culture of excellence and continuous improvement.
• Where possible and applicable, drive the implementation of robust JBP (Joint Business Planning) programs
• Oversee the development, implementation, and analysis of account specific promotion programs to drive key decisions.
• Lead and own the channel forecasts for designated Retail trade partners/National Key Accounts by participating in the planning and providing input into the forecast processes for channel and brand plans to drive business growth.
• Monitor sales progress regularly, analyze performance data, consolidate periodic sales reports, and provide actionable insights with proposed plan adjustments to senior management.
• Partner with relevant third-party providers, specifically in sales and merchandising to drive best-in-class execution.
• Provide reports to management for communication and approval to ensure transparency.
• Support, and where appropriate, lead designated Retail trade partner/National Key Account negotiations, while maintaining the use of company and industry best practices.
• Maintain close partnership with other departments/functions, for example, trade marketing, marketing, sales, demand management, supply planning & procurement to improve business results.
• Manage allocated budget effectively to ensure financial commitments are met.
• Participation and engagement in key forums where required (Forecasting, Marketing/shopper insight sessions, Market research, national negotiations, etc.)
• Ensure compliance with company policies and procedures in all account management activities.
• Mentor and inspire junior account managers, cultivating a culture of creativity, accountability, and continuous professional development within the team.

What we are looking for

Required Qualifications

• Bachelor's degree or equivalent in Business Administration, Marketing, or other business-related fields.
• 5-7 years of relevant experience in key account management or related sales management roles.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and stakeholders.
• Strong analytical abilities to interpret sales data and forecast trends effectively.
• Ability to work effectively in a fast-paced, dynamic environment, with a focus on results and continuous improvement.
• Experience in forecasting and business planning to ensure business growth
• Ability to prioritize and successfully manage multiple projects/initiatives to ensure efficiency
• Problem-solving skills with a focus on resolving complex customer issues.
• Ability to manage conflict and negotiate successfully to maintain strong relationships
• Strong computer skills, including MS Office Suite applications, sales database, and web applications to ensure efficiency

Desired Qualifications

• Demonstrated expertise in leveraging advanced analytics tools to transform customer data into actionable strategies that drive business growth.
• Exceptional leadership skills with a history of successfully guiding diverse teams through innovative project executions and challenging negotiations.
• Strong aptitude for creative problem-solving and adaptability in fast-paced, evolving market environments.
• Demonstrated ability to develop strategic plans and manage budgets.
• Proficiency in using sales management software and CRM tools.
• Excellent communication and interpersonal abilities, capable of building influential relationships with C-level stakeholders and cross-departmental partners.
• Experience with XTEL for trade spend management

What’s in it for you

• Competitive Benefit Package*       
• Learning & Development Opportunities        
• Employee Resource Groups         
• This list could vary based on location/region

       

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

       

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.