Product Quality Complaint Analyst II

Product Quality Complaint Analyst II

Ce que nous faisons

Chez Kenvue, nous réalisons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur plus d'un siècle d'héritage et enraciné dans la science, nous sommes la maison de marques emblématiques - dont NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® et BAND-AID® que vous connaissez et aimez déjà. La science est notre passion ; Le soin est notre talent.

Qui nous sommes

Notre équipe mondiale est composée de ~ 22 000 personnes brillantes avec une culture d'entreprise où chaque voix compte et chaque contribution est appréciée. Nous sommes passionnés par les idées, l'innovation et l'engagement à fournir les meilleurs produits à nos clients. Avec de l'expertise et de l'empathie, être un Kenvuer signifie avoir le pouvoir d'avoir un impact sur des millions de personnes chaque jour. Nous donnons la priorité aux personnes, nous nous soucions farouchement, nous gagnons la confiance grâce à la science et nous résolvons les problèmes avec courage - et nous vous offrons de brillantes opportunités ! Joignez-vous à nous pour façonner notre avenir et le vôtre. Pour plus d'informations, cliquez sur ici.

Role relève à :

Director Global Complaint Vigilance

Lieu :

Europe/Middle East/Africa, Czechia, Prague, Prague

Lieu de travail :

Entièrement sur place

Ce que tu vas faire

Job Overview: We are looking for a Product Quality Complaint Analyst II who will play a key role in managing product quality complaints for the EMEA region and globally as needed. If you have experience in product quality, handling complaints, and working in manufacturing and packaging, we want to hear from you!
 

Key Responsibilities:

• Complaint Assessment: Review and assess product quality complaints to ensure they align with our quality program. This includes verifying customer feedback, lot numbers, and identifying trends.

• Data Analysis: Analyze complaint data to ensure timely processing and investigation of product quality issues.

• Information Review: Process updates from our call center and medical safety teams to determine their impact on complaint investigations.

• Cross-Functional Collaboration: Work closely with various teams, including Global Consumer Care and Medical Safety, to resolve complaints efficiently.

• Complaint Monitoring: Keep track of complaint records in our management system to ensure that standard procedures are followed and complaints are resolved timely.

• Reporting: Prepare reports for internal and external audits as required.

• Data Compilation: Gather product and lot-specific complaint data and metrics as requested.

• Project Support: Assist with global and regional projects and communicate effectively with management at all levels.

• Continuous Improvement: Participate in projects aimed at improving our complaint management processes.
   

Required Qualifications:

• Bachelor’s Degree in Science, Engineering, or a related field.
• At least 3 years of experience in Quality Assurance or complaint management within the pharmaceutical, medical device, or nutritional industries.
• Strong attention to detail and the ability to document and track complaint investigations.
• Proficient with computer systems, particularly Microsoft Office Suite.
• Language Requirement: Fluent in local language and English (both written and spoken).
   

Desired Qualifications:

• Strong analytical skills to interpret complex data and identify trends.
• Experience with data analysis and reporting tools.
• Excellent communication and interpersonal skills for effective teamwork.
• Ability to adapt to changing priorities in a fast-paced environment.
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.
   

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days.
• Flexible hybrid work model (1 day in the office)
• Pension insurance.
• Meal vouchers and company product discounts.
• Contribution towards language courses.
• Referral bonus.
• Public transportation allowance.
• Performance-based bonuses.

Office Facilities:

• Convenient office location near metro and restaurants.
• Modern workspace with amenities like coffee, fruit, and focus rooms.

Health and Wellness Benefits:

• On-site gym and massage services.
• Wellbeing reimbursement and support for long-term illness.
• Accident, life, and disability insurance.
• Multisport card.
• Parental leave and early-returning parent programs.

Kenvue is proud to be an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status. We also do not discriminate based on disability.

Si vous êtes une personne handicapée, veuillez consulter notre Page d'aide aux personnes handicapées pour obtenir des informations sur la façon de demander un aménagement.