Requisition-to-Pay Associate

Requisition-to-Pay Associate

Ce que nous faisons

Chez Kenvue, nous réalisons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur plus d'un siècle d'héritage et enraciné dans la science, nous sommes la maison de marques emblématiques - dont NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® et BAND-AID® que vous connaissez et aimez déjà. La science est notre passion ; Le soin est notre talent.

Qui nous sommes

Notre équipe mondiale est composée de ~ 22 000 personnes brillantes avec une culture d'entreprise où chaque voix compte et chaque contribution est appréciée. Nous sommes passionnés par les idées, l'innovation et l'engagement à fournir les meilleurs produits à nos clients. Avec de l'expertise et de l'empathie, être un Kenvuer signifie avoir le pouvoir d'avoir un impact sur des millions de personnes chaque jour. Nous donnons la priorité aux personnes, nous nous soucions farouchement, nous gagnons la confiance grâce à la science et nous résolvons les problèmes avec courage - et nous vous offrons de brillantes opportunités ! Joignez-vous à nous pour façonner notre avenir et le vôtre. Pour plus d'informations, cliquez sur ici.

Role relève à :

Requisition to Pay End to End Support Lead

Lieu :

Europe/Middle East/Africa, Czechia, Prague, Prague

Lieu de travail :

Hybride

Ce que tu vas faire

We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.

Key Responsibilities:

Procure-to- Pay & Accounts Payable Duties:

• Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
• Review and understand purchase orders contents and its connection to invoices.
• Analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs
• Reconcile accounts payable transactions and resolve discrepancies.
• Assist in the maintenance of supplier records.
• Support internal teams with financial documentation requests.

Contact Center Support Duties:

• Responding to employee through phone calls, emails, and chat.
• Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
• Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
• Utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries.

What We Are Looking For

Required Qualifications:

• 2+ years of experience in Finance, Procurement or equivalent function
• A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
• Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
• Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications
• Multi-tasking, flexibility and adaptability
• Proficiency in English and French (spoken and written)

Preferred Qualifications:

• Experience in a shared services organization (e.g.  Finance, Procurement, or Accounts Payable resolutions)
• Solid understanding of requisition-to-pay processes and contact center operations
• Familiarity with service center technologies such as ticketing systems, workflow automation tools, and ERP platforms (e.g., SAP, ServiceNow)
• Strong analytical skills with a focus on identifying root causes and driving process improvements
• Knowledge of performance metrics and service level agreements (SLAs)
• Ability to work collaboratively across cross-functional teams and communicate effectively with diverse stakeholders

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms 

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

Si vous êtes une personne handicapée, veuillez consulter notre Page d'aide aux personnes handicapées pour obtenir des informations sur la façon de demander un aménagement.