Sr. Complaint Vigilance Analyst

Sr. Complaint Vigilance Analyst

Ce que nous faisons

Chez Kenvue, nous réalisons le pouvoir extraordinaire des soins quotidiens. S'appuyant sur plus d'un siècle d'héritage et enraciné dans la science, nous sommes la maison de marques emblématiques - dont NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® et BAND-AID® que vous connaissez et aimez déjà. La science est notre passion ; Le soin est notre talent.

Qui nous sommes

Notre équipe mondiale est composée de ~ 22 000 personnes brillantes avec une culture d'entreprise où chaque voix compte et chaque contribution est appréciée. Nous sommes passionnés par les idées, l'innovation et l'engagement à fournir les meilleurs produits à nos clients. Avec de l'expertise et de l'empathie, être un Kenvuer signifie avoir le pouvoir d'avoir un impact sur des millions de personnes chaque jour. Nous donnons la priorité aux personnes, nous nous soucions farouchement, nous gagnons la confiance grâce à la science et nous résolvons les problèmes avec courage - et nous vous offrons de brillantes opportunités ! Joignez-vous à nous pour façonner notre avenir et le vôtre. Pour plus d'informations, cliquez sur ici.

Role relève à :

Director Global Complaint Vigilance

Lieu :

Latin America, Brazil, Sao Paulo, Sao Jose dos Campos

Lieu de travail :

Hybride

Ce que tu vas faire

Atualmente estamos com 4 posições abertas para Analista Senior.

The SR COMPLAINT VIGILANCE ANALYST is responsible for processing product quality complaints and supporting day-to-day activities for complaint management for the North America region and globally (as needed) including but not limited to:

Key Responsibilities

• Evaluate complaints in alignment with the product quality complaint program. This may include, but is not limited to, trend analysis, assignment of complaint to manufacturing site, review of manufacturing site investigation, complaint closure as applicable, and escalation as needed.
• Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
• Collaborate with cross-functional teams such as Global Consumer Care, Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
• Complete Annual Drug Product Review contributions, Complaint Vigilance reports, and presentations per established procedures. Prepare and issue meeting minutes and ensure action items are complete.
• Assist with/participates in various projects and activities related to Complaint Vigilance processes, system implementations, and improvements.
• Monitor Complaint Records in the complaint management system to ensure standard processes are being followed and complaints are closed as required.
• Compile product and lot-specific complaint trending data and complaint closure metrics as requested.
• Support internal and external audits and inspections as a Subject Matter Expert as needed.
• Provide training and guidance to junior analysts on complaint vigilance processes and procedures.
• As necessary, this position will support the Analyst functions in other Geographical regions for Consumer products.

Required Qualifications

• Bachelor’s Degree in Science/Engineering or a related discipline
• Minimum 5 years of related experience in Quality Assurance and/or complaint management in pharmaceutical, medical device, nutritional or related industry experience
• Detail-oriented with the ability to document and track corrective actions and complaint investigations.
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry
• Proficiency in the use of computer systems and applications such as Microsoft Office Suite
• Strong analytical skills with the ability to interpret complex data and identify trends.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Language Requirement: Both Portuguese and English (effectively writing & speaking)

Desired Qualifications

• Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Problem-solving abilities and focus on accuracy and precision in data analysis and reporting.
• Advanced skills in PowerPoint and Excel include v-look up, H look-up, macros, and pivot tables.
• Experience supporting manufacturing, packaging, and development operations.
• Experience with complaint handling software applications.
• Experience with systems and tools supporting analysis and reporting including Power BI, Tableau.

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