GCV Quality and Compliance

GCV Quality and Compliance

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Senior Manager, Quality & Compliance

Location:

Asia Pacific, Philippines, Metro Manila, Taguig

Work Location:

Hybrid

What you will do

This position leads Global Complaint Vigilance (GCV) project management and audit tracking, and trend analysis. It serves as a key contributor to GCV

Quality Systems and functions as a Super User for QMS platforms including Veeva, and EtQ. Additionally, this role supports Quality & Compliance

(Q&C) oversight of GCV and Global Consumer Care (GCC) business and operational initiatives, issue management, documentation, and audits. The

position ensures that GCC and GCV operations align with Kenvue policies, internal processes, systems, procedures, and all applicable regulatory and

health authority requirements.

Responsibilities:

GCV Project Management Leadership

· Leads GCV project management activities and oversees project execution.

· Manages GCV projects in Smartsheet, ensuring accurate timelines, deliverables, and team alignment.

· Conducts monthly meetings with Project Leads to review status, discuss risks and roadblocks, and drive issue resolution.

Audit Tracking, Trending & Inspection Support

· Documents audit and inspection information in the Audit & Inspections application.

· Prepares and facilitates the quarterly Audit & Inspections Review meeting with the GCV Leadership Team.

· Supports GCC and GCV participation in regulatory inspections and Global Regulatory Compliance (GRC) audits, ensuring timely follow up and

remediation of related observations.

· Supports implementation of the GCC and GCV Internal Audit Program.

· Prepares GCV and GCC global metrics and trends for audits.

Quality Systems Representation

· Leads GCV representation in global quality systems–related forums, including Training Process Owners and QMS transformation projects.

· Serves as Super User for Quality Systems applications including Veeva and EtQ Symphony.

· Manages EtQ user access for GCC and GCV teams including EtQ quarterly clean-up and annual user recertification.

· Acts as Training administrator, overseeing curricula and user group management for GCC and GCV Q&C.

· Participates in Quality Systems Community of Practice (COP) and the EtQ Super User Network (SUN) Forum.

· Supports GCC Q&C KPI preparation.

Documentation & Quality Governance Support

· Supports global and regional document pre-review process for GCC and GCV.

· Supports GCC related quality documentation, including document uploads and review approvals.

· Supports issue management, documentation, and audit readiness activities for GCV and GCC.

Cross Functional Collaboration

· Builds strong partnerships with GCC, GCV, Safety and Pharmacovigilance and Quality Systems teams.

· Participates in cross functional projects and initiatives as assigned.

Qualifications:

• College/ University Degree
• Minimum of 5-8 years relevant experience in a regulated industry is required.
• Previous experience in complaint vigilance, medical safety or similar environment is preferred.
• Previous auditing and/or corporate or regulatory inspection support experience is required. Global exposure and experience are an asset

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.