Group Customer Development Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

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What you will do

The Group Customer Development Manager is responsible for leading and driving customer development strategies across key accounts and channels to deliver sustainable growth. This role partners closely with Sales, Marketing, Supply Chain, and Finance to strengthen customer relationships, optimize commercial performance, and ensure flawless execution of business plans at group and country levels.

Key Responsibilities

Customer & Commercial Strategy

• Develop and execute group-level customer development strategies aligned with overall business objectives.

• Lead joint business planning (JBP) with strategic customers to drive mutual growth and long-term partnerships.

• Identify opportunities to expand distribution, assortment, visibility, and shopper activation across channels.

Sales & Performance Management

• Own customer P&L, including volume, revenue, trade investment, and profitability.

• Monitor sales performance, forecasts, and KPIs; proactively manage risks and opportunities.

• Drive trade spend effectiveness and ensure optimal return on investment.

Cross-Functional Leadership

• Act as the key interface between customers and internal stakeholders (Marketing, Supply Chain, Demand Planning, Finance, Regulatory).

• Ensure flawless execution of launches, promotions, and customer-specific initiatives.

• Align country teams on best practices, capabilities, and execution excellence.

Negotiation & Relationship Management

• Lead commercial negotiations at group or strategic account level, including terms, pricing, and contracts.

• Build strong senior-level relationships with key customer stakeholders.

• Act as a trusted advisor to customers by providing insights on category, shopper, and market trends.

Category & Shopper Insights

• Leverage data (sell-in, sell-out, market data, shopper insights) to identify growth opportunities.

• Partner with Marketing to shape category growth plans and customer-specific activation.

People & Capability Development

• Coach, develop, and inspire customer development or key account teams across markets.

• Build commercial capabilities, customer-centric mindset, and performance discipline

What We Are Looking For

Required Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field (MBA preferred).

• 8–12+ years’ experience in Sales, Key Account Management, or Customer Development, preferably in FMCG, Consumer Health, or similar industries.

• Proven experience managing strategic or regional/group-level customers.

Skills & Competencies

• Strong commercial acumen and P&L ownership.

• Excellent negotiation and influencing skills at senior levels.

• Strong analytical skills with ability to translate data into action.

• Strategic thinking combined with hands-on execution capability.

• Strong leadership, communication, and stakeholder management skills.

Desired qualifications

• Experience working in a matrix or multinational organization.

• Willingness to travel across markets as required.

• Strong proficiency in English (additional languages are an advantage)

Who are You ?

Key Performance Indicators (KPIs)

• Ability to achieve Net sales growth and market share by customer/channel

• Customer profitability and trade spend effectiveness

• Joint Business Plan delivery

• Quality of execution and launch excellence

• Strength of customer relationships and engagement

What’s In It For You

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Learning & Development Opportunities

• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.