Customer Strategy Manager, Self Care

Customer Strategy Manager, Self Care

Cosa facciamo

A Kenvue, ci rendiamo conto dello straordinario potere della cura quotidiana. Costruiti su oltre un secolo di tradizione e radicati nella scienza, siamo la casa di marchi iconici, tra cui NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® e BAND-AID® che già conosci e ami. La scienza è la nostra passione; la cura è il nostro talento.

Chi siamo

Il nostro team globale è composto da ~ 22.000 persone brillanti con una cultura del posto di lavoro in cui ogni voce conta e ogni contributo è apprezzato. Siamo appassionati di intuizioni, innovazione e impegno a fornire i migliori prodotti ai nostri clienti. Con competenza ed empatia, essere un Kenvuer significa avere il potere di avere un impatto su milioni di persone ogni giorno. Mettiamo le persone al primo posto, ci prendiamo cura di noi, ci guadagniamo la fiducia della scienza e risolviamo con coraggio - e abbiamo brillanti opportunità che ti aspettano! Unisciti a noi per plasmare il nostro futuro e il tuo. Per ulteriori informazioni, fare clic su here.

Role riporta a:

Dir Cust Stgy and Chan Act Pain Cold

Posizione:

North America, United States, New Jersey, Summit

Luogo di lavoro:

Ibrido

Cosa farai

The incumbent is responsible for driving achievement of forecast, budget and OKR’s for the Self Care businesses while instituting strategic business plans that integrate, align and achieve business and customer goals.  The incumbent will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success.  The incumbent serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their partners and customers. Special projects are an integral part of this role, and the ideal person should be comfortable operating in a dynamic, fast past environment. Key responsibilities in addition to 4P excellence include, but are not limited to:

Business Planning

• Ensures execution of plans through regular communication and interaction with the customer team and in-store visits.

• Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.

• Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across a matrix environment to support goal achievement.

• Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.

• Partners with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom-line growth.

Analytics

• Ensures execution of plans through regular communication and interaction the customer teams.

• Leads cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement both internally & externally.

• Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.

• Develops and ensures the execution of all trade-related investments improve the P&L.

• Creates & influences assortment & merchandising recommendations.

Customer Team Engagement

• Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.

• Provides support and insight for retailer business & new item reviews.

• Co-leads key top to top customer meetings with sales teams.

• Develops and presents customer, category and brand reviews to drive brand performance.

People/Organizational Influence

• Fosters a winning, positive, action-oriented attitude across the Self-Care Franchise

What we are looking for

Required Qualifications

• Minimum of a bachelor’s degree in Business, Marketing, or related field.

• 5+ years prior experience in consumer package goods.

• Prior experience in direct customer sales, business analytics, and/or customer marketing. 

• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan.

• Demonstrate effective communication, and negotiation skills. Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.

• Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies.

• Ability and passion to coach and develop reporting staff members.

• Up to 25% travel required.

• Experience working with national customers.

• Ability to prioritize and to lead multiple priorities successfully.

• Ability to work in a complex and dynamic environment where priorities change rapidly and tight deadlines exist

• Ability to successfully negotiate internally and externally to align competing needs at high levels across dotted line relationships

#LI-SR1

Cosa c'è per te

$124,100.00 - $175,200.00

Questo tiene conto di una serie di fattori tra cui il luogo di lavoro, le competenze del candidato, l'esperienza, il livello di istruzione e altri fattori legati al lavoro.

Kenvue è orgogliosa di essere un datore di lavoro per le pari opportunità. Tutti i candidati qualificati saranno presi in considerazione per l'impiego in base al merito, indipendentemente da razza, colore, religione, sesso, orientamento sessuale, identità di genere, età, origine nazionale o stato di veterano protetto e non saranno discriminati sulla base della disabilità.